Email, phone, or Skype. Support is only available for the current long term service release of FSLogix. It's easy. Please also let me know if we don't have CSP and EA, can we open a premier ticket with Microsoft and if so, how? To open a support request, click "Support" from the primary navigation ribbon and then click the "Open a support request" button at the top of the page. DESCRIPTION. . Compare plans 1. Go to https://support.microsoft.com/en-us/contact/virtual-agent/?flowId=smc-contactus&partnerId=smc&referrer=support.microsoft.com . And if you opt for Premium Plus Support, you'll get your own Customer Reliability Engineer who knows the ins and outs of your account. Get started with On-Demand Assessments I just wanted to confirm what are the all possible ways that we can open a premier support case with Microsoft for Azure and Office 365 like CSP, EA etc. Setup Fee. 3. engineer on an hourly basis. On-demand videos, hands-on labs, learning paths, and expert-led webcasts. Type in "Talk to an agent". Make time your competitive advantage. Severity - The options to specify the severity of an issue depend on your . Premier and Alliance Support. Navigate to https://premier.microsoft.com and click " Sign In " 2. Use assessments, workshops, and new technology support to optimize IT, reduce risks, and support ongoing IT . If you do not have an existing MSA you will be prompted to create one. To open a support request, click "Support" from the primary navigation ribbon and then click the "Open a support request" button at the top of the page. Microsoft Store support. Start by completing the New Support Request form. It would be best to open a new support case if you never received a response.-steve ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~ ^_^ Report abuse Report abuse. For Severity A issues the SLA is 30 minutes for on Premise cases and 15 minutes for Azure cases (regular Premier Support Severity A SLA is 60 minutes.) Premier Support for Enterprise End-to-end managed support for your Microsoft technologies. Our Microsoft experts are certified in over 25 Microsoft technologies. Create one! All you need is your device. Start by completing the New Support Request form. Select your product and describe the issue. Proactive Support - Proactive or Support Assistance is used for advisory consulting engagements and trainings. 1. Microsoft Premier Support quality has been decaying over time but has been in free fall since the introduction . Open the Customer, select Service requests and New Request Select Microsoft Azure to open the Azure portal Click Help + support Click Support plans, then option Select Issue type Technical, then select your Subscription, Service etc Solutions will provide suggestions that may help you to resolve the issue yourself Selecting US Cloud Microsoft support allows your enterprise to slash MSFT support case cost up to 50%. Typical Advisory Services cases focus on recommendations or best practices that are used to resolve how-to scenarios that take advantage of Microsoft products and technologies. Describe the severity of the issue and level of support required. If you are already logged in to another web site with a MSA, the site will default to use that MSA. If you do not have an existing Microsoft Account Windows Live ID contact your ADM and request a Services Hub account. Compare support offerings. Learn about benefits offered to help align to your organization's specific needs and capabilities, including Microsoft Cloud Partner Program technical, Advanced Support for Partners and Premier Support for Partners. Support cases are opened through a special phone number and support queue with Microsoft Customer Service and Support (CSS). Proactive Services. If you want to track down a support number for a Windows matter, you would select "Windows". FSLogix Documentation: FSLogix Docs; FSLogix FAQs; FSLogix Forum FSLogix S upport Boundary:. Enter the Microsoft Account Windows Live ID that you associated with your Services Hub account. Learn more. No account? Connect with the right support engineers to ensure rapid and effective solutions to minimize downtime. Premier Support for Partners provides comprehensive support services for established businessesincluding ISVs, managed services providers, and systems integratorswhile Advanced Support for Partners is ideal for growth-minded cloud partners who need a higher level of service than the Microsoft Cloud Partner Program core benefits provide. Work with a Technical Account Manager to assess, review, define, plan, and deliver your desired IT environment. Examples would be best practice guidance, code reviews, migration assessments, trainings etc Right now a Sev C will never get a call, a B might get a call within 24 hours, and an A will usually get a call within 1-6 depending on the . Select your product and describe the issue. Learn More Check out the Services Hub Resource CenterSee all resources Open Support Requests. Billing support provided by the Azure Support team (included in the free support) Account Management. Type of abuse. Thanks, Dilan Support will be available at two levels: level B and level C. ARR, CSS and PMC resources will join the call bridge with the customer. Advisory Support. Each college or department may designate one person to. Help for admins of small businesses. I am what you could call a premier support power user, in the last three years I have had 50+ cases open with various teams for various issues. If 24-hour support is selected, your company should have people available to work on the incident potentially 24 hours a day. regards, Premier and Alliance Support is designed to help large enterprise customers to successfully develop, deploy, and manage business systems built around a broad range of high-quality Microsoft solutions for the server and the desktop. Professional support incidents can be supported 24 hours a day or during business hours until they're resolved. Open a service request in the Microsoft 365 admin center. You will be required to log into the cloud portal and have the appropriate permissions on the cloud portal to open a Support request. These options are available when you open or submit a new issue and when you edit an active support case. Getting Started: Quick Start Guides. If the source of an issue cannot be identified in the logs captured by the FSLogix support . Out of scope: The Premier Support for Partners (PSfP) offer will remain in market. Extra administrative help Whether you're interested in best practices or considering an upgrade, schedule four hours of one-on-one administrative assistance every month with Premium Plus Support. Get help and support whether you're shopping now or need help with a past purchase. Public sector customers include National, Federal, State and Local Government (SLG), State-owned Enterprises (SOE), and Education (EDU). Select the category that this case is about. Accelerate the value of your business-critical solutions with personalized support to help drive the outcomes you need most with Microsoft Unified. as a global admin for office 365 for business, we can contact office 365 for business support-admin help based on the article. Response time will be between 2 and 8 hours, depending on the severity of the incident. These can include guidance for migration . A couple things here, what severity did you open the case at? Can't access your account? as a user management administrator, if you would like to contact phone support, we would suggest you raise a service request ticket in the office 365 admin center via support > service requests > click add icon. Describe the severity of the issue and level of support required. Beginning July 1, 2024, Microsoft will no longer offer Premier Support agreements for renewing public sector customers. $350. have the ability to call in directly to Microsoft Premier Support to open cases. As a customer with a Premier or Unified support contract, you can specify a severity for your issue, and schedule a support callback for a specific time and day. You can use http://support.microsoft.com or call into the 1800-936-3100 to open a support case with Premier. #Office365 #SharepointOnline #MicrosoftSupport Updated Disclaimer: All videos are my personal views and opinion, they should NOT be considered as legal advi. A Microsoft support meltdown is the worst case scenario for an enterprise with mission-critical functions relying on Microsoft technologies, causing widespread prolonged service outages impacting thousands of end users and customers. Premier Support Cases at US Cloud - Save up to 50% vs Microsoft Open a Premier Support case at US Cloud and receive an SLA backed response within 15 minutes, 24/7. 2. Advisory Phone Support (limited to six hours or less per incident) Technical Training. The College/Department IT staff will be able to work directly with a Microsoft support. Assigned Customer Success Account Manager. Reduce risk, improve system reliability Get problem resolution support Connect with the right support engineers to ensure rapid and effective solutions to minimize downtime. Microsoft Dynamics Technical Support incidents can be used in scenarios for which the following conditions are true: . FSLogix is only supported for use with versions of Windows and Office that are still included in the Microsoft Support Lifecycle. Navigate to https://premier.microsoft.com and sign in with your Microsoft Access ID email credentials associated from invitation email. This type of support provides a . Microsoft Enterprise Support. Harassment is any behavior intended to disturb or upset a person or group of people. if there are any links for do, Please share with me. When you select a cloud product or service, Services Hub will redirect you to the relevant cloud portal and the case must be opened from that portal. Cost for this support option is $210 per hour. This service is free. Benefit from service management Enter the MSA that you want to associate with your MPO account.
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