The application is provided on an "as-is" and "as available" basis. Please visit our Health & Safety Action In Regards to the Coronavirus page. What is the Dress Code at Paragon Village? Especially if it has anything to do with Fandango. Restrictions may apply for Black, Yellow, Green, and Red Tickets. I received a Fandango giftcard for Christmas. Online orders placed by Noon EST will be shipped within two business days. Why can't I register the gift card I received? But other than that, I think it's better just to buy the tickets from the box office, because by using Fandango it will cost you more money to buy the tickets then it would if you had just waited and bought them at the theater. Tickets can be purchased online and picked up at the theatre, or an individual may purchase tickets directly from the kiosk. Total RIP OFF. I had a line of people behind me and had to by tickets again to get in. So, step right up for an entertainment treat. Flashforward to the next day, apparently the first order did end up going through, but the second order (without AList) has better seats. Click on the link you can find under a headline Refund/Exchange, Enter your email address and the confirmation number, Select why you want to continue (Refund or Exchange). Enter the complete 10-digit phone number. REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time of the R rated film. for each ticket they purchase. When purchasing tickets for a 3-D film, please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. There are certainly a handful of movies I would like to see before then, so hopefully this gets resolved. Review Movie Club Credit Activity. Does my theatre have a military discount? They are a rip off and terrible customer service. Online Refunds: Once the showtime for the ticket has passed, tickets are not refundable. Claim your profile to access Trustpilots free business tools and connect with customers. They did not want to give me a refund for 2 adult movies tickets that showed up as "standard" but when I purchased them it showed up as "3D". Create an account to follow your favorite communities and start taking part in conversations. You will get the value of the ticket(s) you purchased on the Fandango website directly to the method of payment you used initially. Regal Entertainment Group has a policy of opening several minutes prior to the first showing of the day to allow sufficient time for our clientele to obtain access to our facilities and to purchase tickets. Pleaseclick herefor more information on Paragon Theaters donation policy and to submit a donation request. I contact Fandango. Need a receipt? Their response was that the promotion had ended, nothing they can do. Site shows the same bad phone #. So, don't be shy with them at the box office. Purchase tickets had a flat tire on my way to theater 2 minutes after the movie scheduled time I went online to try get a credit on my account was given an error no able to get credit, contacted customer service and was told to email customer service heard back from them that they will not credit me. No images. JavaScript is disabled. Tickets purchased through Fandango.com can be used at AMC theatres. The ultimate first world problem! I bought my ticket on the website, can I transfer it to the Regal mobile app? You must be 21 or older to purchase tickets in Balcony and Director's Suites. Fandango gift cards can be used online at fandango.com only - they are not redeemable at the theater. Why do you charge a booking fee? Pleaseclick herefor further details on how to use your Fandango gift card. Select why you want to continue (Refund or Exchange) Accidental Order? We also accept Promotional Codes and Gift Cards. About Us Here is just a fraction of what we do best: Solving credit card issues with no hassle, Ending your useless subscriptions without losing money, Scheduling DMV appointments with just a few clicks, Securing fast and easy refunds for delayed or canceled flights, Helping you deal with bills you can't pay, Jumping the phone queue when getting in touch with customer service reps, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? A Child ticket is 2 to 12 and a Senior ticket is 60+. All five Classification and Rating Administration rating symbols have been trademarked and may not be self-applied. If you purchased Fan-to-Fan Resale tickets it may take up to 24 hrs for your order to appear in your account. I complained bc the other 2/3 spots are also taken by Avengers tickets and they sent me 3 vouchers. For extenuating circumstances, please consult theatre management. Always look for the "No Passes" or "Special Engagement" description next to the film title. Can I see showtimes for different dates and locations? For additional information about the voluntary movie rating system and ratings for new releases, visit the Motion Picture Association of America's home page at http://www.mpaa.org. My eyesight cannot handle 3D screen and I explained to them and they still did not want to refund me or give me credit score. If you need to refund your ticket order, please reach out to the box office or contact the theater directly. How can I find a copy of my confirmation email? Their credits DO NOT WORK when you go to book tickets. Also assessed is how each of these elements is employed in the context of each individual film. I selected a theater and movie and went to checkout. For some reason, it showed 3 Avengers reservations, even though it should only show 2. I used Fandango to purchase tix for the new Star Wars movie. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. HORRIBLE. After entering the number on my gift card--several times, I got the same message each time: "Error, this card has already been redeemed". They issued me a credit and the credit did not work! The fee is detailed (listed as "booking fee") on your order summary at checkout. I would suggest you avoid this company. Child tickets are for ages 2-12 . Impossible to get a hold customer service over phone. All Fandango rewards customer services employees very truly CRACKHEAD DRUGS like Meths, Rocks, and Cocaines. How Do I Change My Seats? Sign up for our e-showtimes by clicking on the email icon on our website home page. . for additional tickets. Yes! When I called after the very rude person from fandango told me there were no refunds after the movie and it was not there fault I didn't call for a refund before the movie. Locations with student pricing available are listed on this page. Nudity, sex scenes, and scenes of drug use are absent; violence is minimal; snippets of dialogue may go beyond polite conversation but do not go beyond common everyday expressions. What you get with the VIP account, besides the option of a refund, is the possibility of exchanging your tickets. I was able to make a reservation immediately! The rating board places no special emphasis on any of these elements; all are considered and examined before a rating is given. No, you cant. Will I Geta FREE Movie Ticket on my Birthday? It's a long and frustrating process. The AMC Gift Card is a prepaid gift card similar to a gift certificate that can be used to buy tickets or concessions at any AMC theatre. When I got to the theatre they told me my tickets were in Milwaukee, Wi! For tickets purchased through other ticketing agencies, guests must contact the agency direct before the scheduled movie showtime to request a refund. As long as you complete your request and submit it before the show starts, you are eligible for a refund. A patron desiring to purchase multiple tickets must provide a valid photo I.D. This happens mostly at our Village 12 (Fredericksburg) and Pavilion (Naples) theater. I cancelled my movie tickets and there was some type of glitch because it didn't go through. It won't go away until after that Thursday. Check Movie Club Credit Balance. CSR and Supervisor simply read the script over and over and would not issue a refund. Last year while grocery shopping I was picking up my kids some Yocrunch Yoplait yogurt and on the back of the yogurt was a promotion of receive $5 off a movie ticket on Fandango by purchasing 8 single individual Yocrunch yogurt in the same transaction, so I decided to try it out. I e-mailed. Not your exact scenario but I once had a fandango transaction time out mid purchase and never got a confirmation number. Do You Offer Parties & Private Events? No. In certain markets, film studios sometimes allocate films among theaters in that area. A student discount is available at the box office and student ID must be presented at the time of ticket purchase. Do not use them.Mike. It is important to remember that the admittance procedures still apply to those individuals that make purchases or redeem on-line ticket purchases from a ticketing kiosk. Online orders can be paid with Visa, MasterCard, American Express and Discover. the app wont let you use any fandango credits, making it appear like you don't have any way to get that money back. Fandango They would rather lose customers who have been using them for 10 + years than giving a credit. After buying the yogurts I had to send them a copy of my receipt and then wait for a promotional code and then go on Fandango to claim it. They probably make more money scamming than selling tickets!!! During the ENDGAME fiasco, I tried to make a reservation for Thursday, April 25th, at 6PM. If you have a physical AMC Theatres gift card that reaches $0 balance, please properly dispose of or recycle the gift card. I emailed 3 times with the only answer from them was to LOG ON AND TRY AGAIN. Because all Fandango rewards customer services employees want hold their moneys to spend the DRUGS to smoke for high and high for all day and all night. REG will not sell tickets to any person under the age of 17 (18 where applicable). *Excludes 3D and you must have your birth date registered. So hit them up on Twitter and they'll help. Please check your local theater under the Ticket Pricing tab. If you prefer calling, you can request a refund on the phone. What criteria do they use? You can check your Gift Card balance anytime. The Regal Crown Club program ("Crown Club") rewards movie lovers who attend movies at participating Regal Cinemas, United Artists or Edwards Theatre location (a "Regal Theatre").Crown Club members can earn credits when purchasing admission tickets (at the box office, at in-theatre kiosks, in the Regal Mobile App (the "App") or online) and concessions and can redeem such credits . Last week, I went to make a reservation to see Shazam on the weekend. Never again. This was a horrible experience and customer service was none. 1/3 spots are taken by a bugged Endgame ticket. Please instead create a zip code by taking the three numbers in your postal code and adding two zeros to the end. You can check your gift card balance. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated R films to check tickets and photo identification for all who enter to prevent minors from improperly entering. Tldr: Longshot, but is there a way to transfer my AList to a completed (out of pocket) purchase? Paragon Theaters requires picture ID for the purchase of tickets to all rated R films. Did not receive the confirmation email until 1 hour . We acknowledge that this procedure can cause some inconvenience and that it is not without flaws, but hope these are minor in comparison to increased safety. MPAA Please always use, You must be at least 60 years young to purchase a Senior Discount ticket. You can request this refund, Pricing varies by location. Please call your local theater directly for more specific information. You can purchase your new tickets and then request a refund for your previous purchase, To access the tickets you purchased on the AMC website or mobile app, simply sign in to your account and view your, You can also request the order confirmation email to be resent to your email address. For values above $100, contact our National Sales department at 800-AMC-4TIX (800-262-4849). I actually tried to make multiple at various times - seats were going in and out and orders were failing left and right. View number of available credits for your Movie Club account. If your gift card has an active balance, and you're having trouble using it, contact guest services at 877-262-4450. Bought 4 tickets using a gift card & balance going on my credit card. The purchaser must also attend the movie for which the additional tickets are purchased. AGENCY BAR+SOCIAL Hours. At least I cancelled the payment on my credit card but unfortunately I am still ripped off because I dealt with this awful companyno wonder they have such long hold times. You can imagine my terribe disappointment when I went, a couple weeks later, to purchase a ticket to see Elvis. If you want to refund your tickets you bought with your VIP account, the same rules applyyou will get a refund for your entire order, minus the convenience fee. Reddit and its partners use cookies and similar technologies to provide you with a better experience. So I contacted AMC. Penny Lanes Bowl & Games They refuse to give refunds via email or chat. I reached out to customer service via their contact but although they can see the tickets were not scanned or used and I proved I had to buy different tickets, they refuse to refund. DoNotPay can help you save big bucks on all lifes trifles! Store or bakery-purchased cakes are allowed only with a pre-planned event. When I click the link to print my tickets, the page comes up only as text. Please click here for further details on how to use your Fandango gift card. They tell me it isn't their issue and to contact AMC. DoNotPay can send the demand letter on your behalf or send it to your billing address so that you can forward it to the company after. Regal Entertainment Group theatres are handicap accessible. Do You Sell Gift Cards? Because your name does not appear on the card, you may use it yourself or give it to anyone you choose. Crooks!!! Screen Reader Users: To optimize your experience with your screen reading software, please use our Flixster.com website, which has the same tickets as our Fandango.com and MovieTickets.com websites. I received a gift card and tried using it but kept getting an error message. AMC ReAdmit Passes, AMC GuestFirst Passes, and AMC Guest Passes are accepted anytime through the printed expiration date, for any movie excluding special events and for enhanced movie experiences. Sorry, no bartering. I am VERY UNHAPPY. Advertise Last week, I went to make a reservation to see Shazam on the weekend. No. Check who called Reverse phone lookup. Have a credit on a VIP card but can't use . Even Professor Kopcha, your former writing teacher, even though he gave you a B on your To Kill a Mockingbird essay. These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. For current terms and conditions, a complete listing of applicable surcharges, exclusions, AMC Theatres brands and restrictions, please visit, Yellow Tickets are valid for one admission to any movie. I was about to purchase when the screen went blank. We will also provide the proof of doing so, as well as the evidence of all applicable VISA and Mastercard codes relevant for your case. I contact AMC. Bookings are received on Monday and schedules are built on Tuesday with showtimes available for the coming weekend by late Tuesday evening. Do not waste your time purchasing from Fandango. Pretty Much a Corporate ruse designed to make communication difficult. Parents should be especially careful about letting their younger children attend. for proof of age for each additional ticket being purchased. How do I use Regal Gift Cards to purchase tickets? The theater wouldn't accept Fandango tickets for a refund. Any purchase made with a gift card must go to the box office for refunds. Phone # on the card went nowwhere, so I googled them. With 3 reservations full, you can not buy any tickets until one is freed up. ), as well as private movie screenings and larger corporate events. I like the fact you can put in your zip code and they will give you show times to tNohe nearest theaters near you. Therefore, REG does not allow admission to our locations for guests of any age wearing a mask, face paint or face-obscuring hood; or possessing weapons, props or fake weapons. It was not the theater I had selected and we realized that when they could not scan the ticket code. Purchase Receipt / Order Confirmation Number - Ticketmaster This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. That's right - all registered Diamond Rewards members earn a free ticket* on their birthday! It was their systems error that caused this entire issue! Someone needs to shut them down if they cant do better than this. In the interest of safety in the lobby and auditoriums, skateboards and hover boards are not allowed on theatre property. Join our "virtual" program at this link. They still have not returned our $50.00, sent new redemption certificate or movie credit.They are the worst company. In consideration of all our guests, Regal Entertainment group asks that you please refrain from using cell phones, pagers, or any other personal communication device while in the auditorium. Most of our theaters offer military discounts. Rough or persistent violence is absent; sexually-oriented nudity is generally absent; some scenes of drug use may be seen; some use of one of the harsher sexually derived words may be heard. Note: Admission policies may vary by location due to state or local ordinances. If you visit the theaterduring a non-peak time (avoiding Friday or Saturday evenings), a manager can assist you with adding points for a recent visit. If you arent satisfied with the Customer Support team, you can try reaching out to the Customer Care team by dialing 1-800-FANDANGO or contacting them directly at 1-866-8575-191. There customer service is terrible. Paragon Theaters - Luxury Made Affordable All Rights Reserved 2023. Selected candidate will need to pass strength testing with the Contra Costa County Schools Insurance Group and clear a fingerprinting background check prior to hire confirmation. ticket-taker) and scan the QR code on your ticket confirmation page. Do the ratings indicate if a movie is good or bad? They called me back 3 hours later at 1AM. In some cases, theatre locations may show a particular film in both the 3-D and 35mm (2D) formats. If you want to refund your tickets you bought with your VIP account, the same rules applyyou will get a refund for your entire order, minus the convenience fee. Before leaving the auditorium, please check around your seat for any personal belongings. Can a rating be changed? Unable to make reservations due to Fandango/AMC error. For current terms and conditions, a complete listing of applicable surcharges, exclusions, AMC Theatres brands and restrictions, please visit. Precious metals are still not accepted. A month -several emails, 4 phone calls later- still no help! This is a small fee the company uses to cover some expenses they are left with once they complete the refund. You should take this into account when requesting a refund since your request needs to be submitted before the show starts. As a group they view each film and, after a group discussion, vote on its rating, making an educated estimate as to which rating most American parents will consider the most appropriate. Buy movie tickets in advance, find movie times, watch trailers, read movie reviews, and more at Fandango. This company needs to be shut down, so many horrible reviews and nothing is being done to . Theme, language, violence, nudity, sex and drug use are among those content areas considered in the decision-making process. They should be able to refund to your A-list account. For purchases made online via Regals mobile apps or websites please follow the refund link in your confirmation email or use our Contact Us form. Yes! All rights reserved. Please note that there is a maximum of ten tickets per online order. If you arent satisfied with the Customer Support team, you can try reaching out to the Customer Care team by dialing 1-800-FANDANGO or contacting them directly at 1-866-8575-191. This applies to all passes, coupons, discount tickets, and promotional offers that state 'Not valid for special engagements', including red, green, black, yellow, silver and gold passes. The restriction generally applies to the first two-weeks of a film's theatrical release, however there may be specific films in which this time period is extended based on studio contracts. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Select "My Tickets" to see your upcoming movies and showtimes. To receive a military discount you must be an active or retired military veteran. Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres Only to tell me they cant help me & will have to send it to the corporate office. Refunds are available in certain limited circumstances described below. Also, at theaters like this you can likely stop by a kiosk or at their concierge and use the confirmation number from your e-mail from fandango to print out tickets at the theater. The rating board uses the criteria you as a parent use when deciding what is suitable viewing for your child. Please use the. Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. Not all Regal Entertainment Group locations offer a bargain matinee price discount. I can guarantee you. We may also accept certain theater partners' gift cards for their theaters. CDA Idaho. For more information on this policy, please visit www.mpaa.org. You can find more information about the wallets that BitPay supports, This site is protected by reCAPTCHA and the Google, AMC Gold and Silver Experience Tickets here, http://www.amctheatres.com/exchange-tickets-terms, https://www.amctheatres.com/exchange-tickets-terms. Paragon follows the MPAA guidelines for rated R movies which states: The film may contain explicit sex scenes, an accumulation of sexually-oriented language, and/or scenes of excessive violence. Since you don't plan to see all 3, maybe go to a theater during a non busy time and ask them to scan your AMC barcode to pull up the reservation and ask how to cancel it. If your gift card has an active balance, and you're having trouble using it, contact guest services at 877-262-4450. Go to that theater and print the ticket at the kiosk then go to customer service and ask for a refund. Do You Sell Group Tickets? How to Request a Fandango Refund the Easiest Way. I log in and completed checkout only to realize that when logging in, the system changed my theater selection. Your most efficient way is to use, At this time, we do not offer the ability to edit a ticket purchase. Health & Safety Action In Regards to the Coronavirus. Signifies that the film rated may be inappropriate for pre-teens. What are the hours at the Chatterbox at Paragon Village? Fandango Gift Card Balance Check | GiftCardGranny All AMC Classic, AMC and AMC Dine-In theatres in the United States will honor AMC Gift Cards. Some types of passes cannot be used for newly released films. Refundsare not available after the booking showtime. And Fandango said their system was showing failed transaction. Fandango.com Reviews - Viewpoints.com Cards purchased at any AMC theatre may be loaded with any whole dollar amount between $5 and $100.
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