Please note that within the territorial waters of some countries on your itinerary or based on your embarkation port, the onboard shops may be closed or alternatively restrictions may be imposed on some items available for purchase or additional VAT added dependent on that countrys VAT rules. Other special diets such as kosher meals, gluten-free and lactose-free may be available upon advanced request. We will provide a future cruise credit if you have symptoms of COVID-19 before you sail. That apparently came out in September of 2021. Generally, if you cancel you will have to pay the cancellation charges set out below on the total price of the booking: For cancellations received, the following cancellations charges will apply: For bookings confirmed prior to 1 July 2021: 5 days or less: 100%, 6 to 14 days: 90%, 15 to 28 days: 75%, 29 to 56 days: 50%, 57 days or more: Deposit only (including any increased deposit amount to cover the booking of non-refundable items). Alcoholic beverages, illegal drugs, flammable liquids, explosives, and dangerous chemicals will not be returned. Guests under the age limits above will not have alcohol returned to them. You must produce documentary proof of the reason for the transfer of your/their booking with the request (e.g. For any claim involving death or personal injury or delay of or loss of or damage to luggage the only liability we have to you is in accordance with The Athens Convention. Please note that only fully fit and able-bodied guests may occupy exit row seats on aircraft. We may also increase prices to reflect changes in relevant taxes, fees or foreign exchange rates. These policies are subject to change without notice and without liability to Celebrity Cruises. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. The General Information & Booking Conditions apply to both on-line and telephone bookings. 5.10 What about circumstances which are outside of your control? Please note, you are also able to book a future cruise whilst onboard one of our ships, using our Celebrity Future Cruise options. Celebrity Cruises welcomes pregnant guests but will not accept guests who will enter their 24th week of pregnancy by the beginning of, or at any time during their cruise holiday. In some ports the ship will anchor offshore and use smaller boats which hold around 100 people (known as tenders) to transport guests to shore. Celebrity Cruises can accommodate the following special diets on board: vegetarian, diabetic, low-fat, low-sodium, low-cholesterol diets. I suppose I'll go ahead and pay it but I am a t. Yes. For your protection once on board, all valuable and important items should be deposited with the Guest Relations Desk or in your stateroom mini-safe. For all Celebrity sailings departing between December 1, 2021 and March 31, 2022, final payment will now not be due until 60 days prior to cruise departure (excluding contracted groups). When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. . Guest understands and agrees that Carrier may prohibit Passenger from going ashore in any port of call, and/or limit guests going ashore for health-related reasons in its sole discretion. Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. Logo Store; Find Your Roll Call; Meet & Mingle; Guidelines; Community Help Center; More . A. The from prices are calculated using the lowest stateroom category available and this pricing may not be available on all sail dates shown. Expand. The carry-on bag needs to be less than 7kg/15lbs and the dimension size is 19 x 13 x 8 inches. We will offer you at least one alternative holiday of equivalent or higher standard for which you will not be asked to pay any more than the price of the original holiday. eDistribution Support Desk (Travel Agent Automated Booking Tools Support): For password or any other technical assistance with Celebrity Central, Espresso, Airwaves and other automated booking tools, please contact: E-mail: automationuk@celebritycruises.com. You must tell us about the problem as soon as possible. If we need any other personal details, we will inform you before we obtain them from you. We seek to assist those passengers with disability and reduced mobility by making reasonable endeavours to cater for those with special services/assistance requirements. The person(s) affected must agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights transferred to us. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London, SE1 9EQ. You must accordingly check your e-documents very carefully immediately upon receipt for confirmation of correct flight times. All standard fly/cruise package and standard cruise only prices quoted in this brochure are per person in UK Sterling and are based on two people sharing the specified stateroom. Shore excursions may involve or require physical exertion, or involve a degree of risk or danger, and you should carefully consider whether the shore excursion is suitable for you. Whilst onboard our ships you may participate in recreational activities. Checked on line 0 balance to pay. Please note, the transfer fee is a non-refundable amount, which will be included in any cancellation charges as detailed in section 1.10 above. Can an agency make final payment to Royal Caribbean and Celebrity for an amount that is . We cannot accept any liability whatsoever for any mistakes and/or any incorrect/inaccurate information which results from the use of an out of date brochure. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you.) We may also need to collect other personal details such as your nationality, citizenship, gender and passport details in addition to the details mentioned above. Please note that items left behind may be destroyed. 8.Title: Visio-BES Org Chart March 2022 DRAFT.vsd Author: GForman1 Created Date: 3/28/2022 4:37:11 PMThe VI Guidance establishes a step-wise evaluation procedure to be used in conjunction with other DTSC guidance. for advice and the most up-to-date health requirements for all destinations featured in this brochure at least 8 weeks prior to travel. If you have booked a cruise to the Galapagos Islands onboard a Celebrity Xpedition Class ship, please note that air carriers flying between Quito and Baltra typically limit the baggage allowance per guest to one checked piece of luggage not exceeding 20kgs and a small carry-on bag. It is possible that flight times may be changed even after tickets have been dispatched - we will contact you as soon as possible if this occurs. If you booked 8/1/2010 or after the final payment is due 75 days. These details will include, where applicable, the names and addresses of party members, credit/debit card or other payment details and special requirements; such as those relating to any disability or medical condition, which may affect the chosen holiday arrangements, dietary restrictions and religious beliefs which you may disclose too us. Please note: The date of departure means the date the arrangements you have booked with us . Carrier shall include: (i) the Vessel, or any substituted ship; its launches or crafts (ii) the Vessel's operator, owner, manager and charterer; and (iii) with respect to the Land Tour portion of any CruiseTour, the operator of that Land Tour (LTO). All flights are also subject to the following conditions: All flights are subject to availability and the conditions of carriage of the applicable airline which may be viewed on the airlines dedicated website or are available on request. If you do not wish to accept the holiday we specifically offer you, you may choose any of our other then available holidays. The exception to this is where the claim or complaint concerns the absence of a safety feature, which might lead a reasonable holidaymaker to refuse to take the holiday in question. Online check-in is available from 30 days prior to your cruise and closes 4 days prior to your cruise. If any surcharge is greater than 8% of the cost of your holiday (excluding any amendment charges) and we advise you in writing no later than 20 days prior to the start of your holiday, you will be entitled to choose one of options (a), (b) and (c) as set out in section 5.5 below. 12 hours on a 14 night holiday. All details you give us in connection with your booking (including those relating to any disability or medical condition or your religious beliefs) will be kept confidential. The time limits for notifying any loss, delay or damage, and the maximum amount which will be payable by us or the supplier concerned, are as follows: Any damage or delay, which is apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) before or, at latest, at the time of departure from the ship or, for other services, whilst using or at the end of using those services. Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. Full details will be provided at the time of booking. In any event, you are guaranteed the minimum category of stateroom we agree to offer at the time of booking. We have published an update to our Privacy Policy which details how we will use your personal data as part of the additional steps we are taking in relation to COVID-19. Your local booking office is RCL Cruises Ltd with address at Building 7, The Heights, Brooklands, Weybridge, Surrey, KT13 0XW. 1.5 What happens to money paid to a travel agent? Accordingly, we cannot guarantee that shore excursions are available generally or for guests with disabilities please contact us or your travel agent for information on specific excursions. Proof of legal guardianship is also required where there is a minor travelling with their legal guardian. You can also reserve your dining times in advance of your cruise through our websites Manage my Booking section. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is, except as otherwise expressly set out in the Booking Conditions, the most the carrier or hotel keeper concerned would have to pay under the International Convention or Regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air). To "Lift & Shift" the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. When is the final payment for my cruise vacation due? Boarding times can vary by itinerary and by stateroom number, please check your e-docs. Each cruise line has different rules for payment due dates and cancellation deadlines. The holiday will only be cancelled on the date we receive the i cancellation. Key rights under Directive (EU) 2015/2302 shall be available for your review at, https://www.celebritycruises.com/gb/eu-package-notice/key-rights, GUEST HEALTH SAFETY AND CONDUCT POLICY, AND OTHER POLICIES, It shall be a condition of boarding and remaining on-board any of our ships that all guests throughout their stay comply with our Guest Health Safety and Conduct Policy (Guest Conduct Policy). Please also take note of our Refusal to Transport Policy. Celebrity Cruises fleet of ships offer more space, more options and more luxury, including 29 sophisticated restaurants, bars and lounges and state-of-the-art theaters and entertainment. We will only accept complaints from the lead name of a booking. We cannot accept any bookings which are conditional on your preferred seating being or becoming available before departure. Please note: If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline in circumstances which would entitle you to claim compensation against the airline under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004 or the Montreal Convention, you must pursue the airline for the compensation due to you. Where there is a flight element to your booking this will be protected by virtue of our ATOL protection (see above). Copies of the applicable International Conventions and Regulations are available from us on request. After the cruise final payment date the refund is, the total value of the ticket will be refunded less a $200.00 non-refundable penalty. Please note that any sensitive personal information you provide to us will be treated in the strictest confidence. ); hotel meals onshore (unless otherwise stated); transfers by any method if not travelling on the standard departure date(s); travel and medical insurance cover; anything else which is not specifically mentioned as being included in the price. Celebrity Cruises Review | U.S. News Travel Sometimes the ATOL Certificate we supply to you may state that the flights are yet to be assigned, in which case, as soon as your flights are allocated, a new ATOL Certificate will be issued to you. Guests who book these staterooms must sign and return the Guest Special Needs form we provide in order for us to ensure that they are only allocated to those guests who have a genuine medical need for them. However, the exact location of the stateroom on the ship will be allocated by us (at our discretion) and at any time up until checking in at the Port. 1.3 What information must I provide to you and why? Please advise us at the time of making a booking of any relevant information we should be aware of and in any event we request that, if you will need special assistance, you complete the Guest Special Needs Form that will be sent to you with your Confirmation Invoice and return this to us without delay so we can assess your requirements. Final payment -- online or call Celebrity - Celebrity Cruises - Cruise Please see your Confirmation Invoice for further details of our recommended insurance broker. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. are carried by hand and not packed in your luggage and/or left unsecured in your stateroom or elsewhere on board the ship. Some elements of your holiday, including what is and is not included in the price will vary by itinerary. However, we cannot accept any liability in respect of any changes which result from circumstances outside our control (see section 5.10 below) or which do not have a significant detrimental effect. If you do not wish to use ABTA services, the EU Online Dispute Resolution Service or the dispute is not resolved as a result of using their services, you may go to court. You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to choose option (b) or (c) as set out in section 5.5 below failing which we shall deem you to have accepted the change and will invoice you accordingly for such additional costs and indicate the time period to make such additional payment. This means you may book a stateroom of a guaranteed minimum category type, (specified by us prior to booking) on your chosen ship. Any loss, damage or delay, which is not apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) within 15 days of departure from the ship or the end of your using the service in question. To stay up to date on the latest passport requirements, please go to: https://www.gov.uk/travel-abroad. Alcoholic beverages that are purchased in ports of call or from onboard shops will be stored by the ship and delivered to guest staterooms on the last day of the sailing. If you do not tell us that you wish to choose either of these options within this period of time, we are entitled to assume that you do not wish to do so and will pay the surcharge. The booking transfer fee is 75 per guest which is limited to the first two guests on a booking, therefore any additional guests on the booking will not be charged as well. The current maximum limits that apply under the Athens Convention in the event of our liability for death or personal injury caused by a shipping incident is 250,000 SDRs (approximately 237,000) unless such is caused by an act of war, natural phenomenon, civil war, terrorism or any other exception set out in the Athens Convention. Celebrity Cruises - Sail in Modern Luxury | AAA Travel In these Booking Conditions, you and your means all persons named on a booking and we, us, ourselves and Celebrity Cruises means either Celebrity Cruises Inc. or RCL Cruises Ltd trading as Celebrity Cruises as will be determined as being the Carrier under these Booking Conditions. Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. If there is time to do so before departure, we will offer you the choice of the following options: (a) (for significant changes) accepting the changed arrangements or. We have enhanced sanitation onboard and have made changes so that you can social distance onboard. Matches and normal lighters are allowed onboard. The final payment date window of 75 days for cruises 1-4 nights and 90 days for cruises 5+ night remains for sailings beyond May 2022. If you use our website to build your own package (see question In General Information What is a build your own package?), add components to a standard cruise only or standard fly/cruise package, you may be required to pay a higher non-refundable deposit. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. In the event you wish to transfer your booking to another party, you must notify us in writing at least 7 days prior to the departure date. Providing your chosen holiday is available and we have received all appropriate payments, we will send our Confirmation Invoice to you (if booking direct) or your travel agent. Providing this information online and prior to your cruise will significantly speed up your check-in process and will be able to board the ship sooner and avoid delays and queues at the cruise terminal. From August 2022 Travel + Leisure, published by TI Inc. 2.1 What about valuable or important items? We have no responsibility for any such activities, as they are neither run, supervised nor controlled in any way by us. You must also give us details of any relevant insurance coverage you hold. I have never heard of a grace period. On every Celebrity Cruises ship, we are committed to providing every guest with a cruise holiday that is excellent. Any assistance or requirements that you have relating to accommodation, seating or services including medical assistance or a requirement to bring medical equipment must be advised to us, where known at time of booking. The tender services are provided by independent third parties and Royal Caribbean does not operate, supervise or control them in any way. We are not able to offer flight only bookings. If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. Problems, so telephoned, cleared it. and will dispose of containers holding alcohol. Guests are welcome to bring drones on their cruise for use on land only and outside of the port area. 1.7 How do I obtain the lowest price per person? Please note any changes you make to your booking may result in a change in price explained in section 1.11 below. You will have to pay any costs, expenses or losses suffered as a result, and we will not pay any compensation or give you any refund. Tel: 020 3117 0500 or www.abta.com. For the avoidance of doubt, where your travel agent makes all the arrangements for you and such arrangements involve services supplied by suppliers other than ourselves we will not have any contractual liability to you in these circumstances. When we talk about circumstances which are outside our control, we mean any event which we or the supplier of the service in question could not have predicted or avoided even after taking all reasonable care. We are new to Celebrity but seasoned cruisers (Elite with Princess.) Guests who violate any alcohol policies, (over consume, provide alcohol to people under stated age above, demonstrate irresponsible behaviour, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Conduct Policy. Please make sure that all valuable and important items (for example, medicines, jewelry, fragile items, important travel and other documents, video/camera/laptop/mobile phone etc.) Celebrity Web-Site - Final Payment Date - Glitch? - Celebrity Cruises Prices will vary by ship, itinerary, sailing dates, stateroom category and additionally departure airport if you purchase a standard fly/cruise package. If you fail to follow this complaints procedure, your right to claim the compensation you may otherwise have been entitled to may be affected or even lost as a result. Please note: Celebrity Xpedition Class ships do not have any staterooms that will accommodate wheelchairs or facilities needed by guests who are dependent on oxygen or requiring oxygen therapy.