2.What happens if I miss a monthly payment for a payment plan? Loans managed by ECSI are not eligible for the White Houses, . Variable APR means that your interest rate can fluctuate over time, which can increase or decrease your monthly student loan payment. Additionally, a late fee on the installment due may be assessed if that payment is not remitted in a timely manner. Typically, a variable-rate loan has a lower introductory rate than a fixed-loan rate loan. Corporate Office: 412.788.3900. ECSI address for loan payments via check or money order: ECSI email: [emailprotected], or use the 24/7 online chat tool. Where can I obtain additional information about the services ECSI provides to borrowers? Copyright 2023 Mentor. When does the change in student loan servicers take effect? Once you set up your ECSI profile online, you can access monthly billing statements and pay bills electronically. First, you can contact the ECSI student loan customer service by calling (888) 549-3274. , which provides free dispute resolution. This is where Heartland Educational Computer Systems Inc, commonly referred to as ECSI comes in action. To register, complete the following steps: If you have received a billing statement from Conduent/ACS for a payment due now, please remit your payment as soon as possible to the address on your statement in order for your payment to be posted to your account on or before July 31, 2017. Our moderators read all reviews to verify quality and helpfulness. Heartland ECSI Customer Service Complaints Department. Borrowers have given a mixed review of ECSI as a student loan servicer and in terms of the company's customer service teams too. If you want to complain about ECSI customer service or file a complaint against ECSI as your student loan servicer, you have several options. ECSI can help you temporarily stop making payments or reduce your payment amount if you qualify. ECSI will assign you a new account number (called a. Instructions for enrollment will be sent to you in your first bill from ECSI. Ticket Visibility Improves for Heartland ESCI's Customer Service ECSI is a company approved by the government to service federal Perkins student loans. Youll need your account number to finish setting up your profile. All financial products and services are presented without warranty or guarantee. Once the transition to ECSI is complete, you can access your account through ECSl's website, where you will be able to view your account information, make one-time or recurring ACH payments, access deferment and cancellation forms, or access an ECSI customer service representative via live chat. If you have Federal student loans that are serviced by Heartland ECSI, consolidating your loans to a Direct Consolidation Loan will help you keep the option for loan forgiveness under the income-driven repayment plan. ECSI Email: You can email ECSI directly through the ECSI website. The monthly loan payment is based on a fixed percentage of gross monthly income, between 4% and 25%. If the period covered by the deferment processed by Conduent/ACS will expire in July, August or September, what should I do if I'm still eligible to receive a deferment? MORE: Federal student loan servicers: Who are they and what do they do? You may also contact the Heartland ECSI Customer Service Team by calling (855) 250-3230 or via Live Chat from their website. ECSI makes it efficient by maintaining a total list of schools which allow these payment plans. The Education Department can transfer student loans from one servicer to another. No. Learn more about each of the approved federal loan servicers, including what they can do and how to contact. On the flip side, if you received a letter saying your loans were transferred to ECSI, that means ECSI is now servicing your loans on behalf of your university. The working hours are Monday-Friday, 7.30 am-8.00 pm. Heres how to reach Heartland ECSI customer service: If you have an issue with ECSI, start by contacting the servicer. Your account status will begin being reported again to credit bureaus in November 2017. It will only happen in case you log in from a new device. This might happen if a servicers contract expires and is not renewed, for example. When youre ready make contact, here's how: You can also reach out to a student loan assistance nonprofit like. For borrower issues, you can email webcservice@ecsi.net. All financial products, shopping products and services are presented without warranty. When youre ready make contact, here's how: You can also reach out to a student loan assistance nonprofit like. Visit disclaimer for important information on these topics. Heartland ECSI is responsible for servicing the University's Campus-Based student loans including, but not limited to sending student loan billing statements, processing student loan payments, forbearance, deferment, and cancellation request forms, and providing quality customer service to our . Heres Who Gets It, The New Income-Driven Repayment Plan: How It Works. Heartland ECSI gives assistance for those students who have a past due. Where can I obtain additional information or clarification regarding the loan servicing transition and the impact it may have on my loan(s)? That means they cant change how payments are processed and may not suggest the most beneficial repayment option for you. . We are not a lender, broker, credit card issuer or financial or investment adviser. Department Overview; Cooperative Registration Agreement Guidelines; Loans, Private Customer Service Representative is available Monday through Friday, 8:00am - 8:00pm EST. 1200 Cherrington Pkwy Ste 200. NerdWallet strives to keep its information accurate and up to date. If a complaint doesnt help, you can contact the Federal Student Aid Ombudsman Group. Loans managed by ECSI are not eligible for the White Houses one-time student debt cancellation plan. ECSI also services a few other types of student loans, like private student loans, health professions loans and institutional loans issued by a university or school. If you are current on the repayment of your account, you may call the Heartland ECSI Customer Service toll-free line at 1.888.549.3274. Mentor is not involved in the application, underwriting or credit decision for any product or service. Here is a list of our partners. Using third-party servicers helps them lower the labor cost for keeping tracks of repayments. . The results and default figures shown in our tools and calculators are hypothetical and may not apply to your individual situation. Box 1278 Wexford, PA 15090. Consolidation and refinancing your loan. And, the team behind TeamSupport is more customer-oriented than most big box solutions. It manages the loans, including collecting and tracking payments, but doesnt own them. Accessing Your Current Year 1098-T Form (Heartland ESCI) Winthrop has outsourced the processing of tax form 1098-T to Heartland ECSI. ECSI tracks and collects your payments. It is often used during password recovery in cases of forgotten passwords. If I need to submit a Cancellation Request Form at this time, what do I do? She is based in Washington, D.C. Assigning Editor | Public policy, student loans. What if my loans are transferred to ECSI? ECSI - Providing superior technology, custom-designed solutions and world class customer service since 1972. The action you just performed triggered the security solution. Mentor Content is based solely on the author's opinions and is not provided, approved, endorsed or reviewed by any financial institution or partner. Default Resolution Group services only federal student loans in default. ECSI Customer Service: What It Can Do and How to Contact Your credit report will also tell you whether ECSI is your student loan servicer. It consists of a collection of payments and reporting the payment information to the 3 credit bureaus and to access the account information which was borrowed. It has great functionality but its not complicated. heartland ecsi refund strayer university You should begin sending your payments to the address printed on the ECSI billing statements you receive. services only federal student loans in default. Repayment Phone payments -ACH and credit card payment methods are accepted through the telephone. They also provide the flexibility of repaymentduration for college graduates who have recently moved into the workplace. ECSI Phone Number - Unpaid Tuition & Fees: (844) 454-6100. American Education Services manages only FFEL Program debt. ECSI Contact Us Site Structure. Payments in Person Student loan borrowers with federal student loans also have access to income-driven repayment plans, student loan forgiveness, forbearance and deferment. Heartland ECSI Student Loans Servicer Review We require contact information to ensure our reviewers are real. You may also. ECSI. If my loan is presently in a deferred status, will I need to complete another deferment form to cover the same period of time? The Department of Education will notify you via letter or email if your loans are transferred, and youll manage payments with the new servicer. In fact, their customer service is excellent. guarantees about the information published, listed schools, accreditation status, financial aid and scholarships, To get enrolled in this payment plan and make a payment, you need to visit the Heartland ECSI payment plan page and sign in to get all the instructions in order to complete the application. Advertiser Disclosure | Terms of Use | Privacy Policy. Register for online access to your account. Learn about ECSI culture, salaries, benefits, work-life balance, management, job security, and more. Clients & Schools. The content on AVCNET.com and its related channels, including videos, images and social media postings, are for information purposes only. 4,150,603 reviews on AVCNET are verified. This information may be different than what you see when you visit a financial institution, service provider or specific products site. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Click the red 'Register' button and create a profile. The institution usually goes for these loans for students because it has a lower interest rate. It is advisable to monitor your account to ensure that your first automatic payment takes place as you requested. Click on "Account Tools". After you receive your first billing statement from Heartland ECSI, you will need to register on their website to access your account information and take advantage of expanded payment options and electronic statements. After July 31st, it is recommended that you mail payments with the Conduent/ACS coupon directly to ECSI at the following address: Heartland ECSI P.O. Copyright 2018 Regents of the University of California. Please review our Advertiser Disclosure. The biggest hurdle that we had to get over was the fact that our support tickets need to be monitored by our support team and they can follow multiple paths simultaneously. stated Ryan Bruner, Heartland ECSIs Director of Client Support. Interest can continue to build on your balance during deferment or forbearance periods. through consolidation or forgiveness. ECSI Customer Service: What It Can Do and How to Contact If you are borrowing for school then there is a good chance for you to have ECSI as a servicer for some of the loans.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'thecollegemonk_com-medrectangle-3','ezslot_1',139,'0','0'])};__ez_fad_position('div-gpt-ad-thecollegemonk_com-medrectangle-3-0'); Heartland ECSI stands for Heartland Educational Computer Systems Inc. ECSI offers an automatic payment service called Recurring ACH Payment. About the author: Eliza Haverstock is a lead writer on NerdWallet's student loan team covering loan repayment and alternatives to traditional four-year degrees. Student Loans, Refinance For borrowers to make contacts with them, the ECSI makes paying back of loans simple and fast. Payments received by Conduent/ACS after July 31, 2017 will be forwarded to ECSI for processing. The Department of Education will notify you via letter or email if your loans are transferred, and youll manage payments with the new servicer. You can also get in touch with any of the loan servicer contact centers by calling 1-800-4-FED-AID. Enter your ECSI PIN on the right side of the box with the school code and your social security number as well as your loan account number. Under school name, enter Georgia Gwinnett College, then provide requested information to verify your . Simply enter or look up the Account Key and set up a one-time payment in a few simple steps. ECSI is a servicer for borrowers with federal Perkins loans. ECSI can deduct your payments automatically from your bank account at an amount and frequency which you choose. This method should be used only as a last resort, the federal student aid office says. When will ECSI be able to provide student loan account information and assistance to me? By doing this you might get a lower interest rate and better terms on saving of your thousands in interest. Online payments -They make provision for payment through three means such as - online, direct payments(recurring ACH payments), e-check (single ACH payments) or credit card. ECSI tracks and collects your payments. Unlike most other federal student loans, Perkins loans are not eligible for any type of income-driven repayment plan. This might happen if a servicers contract expires and is not renewed, for example. Disclaimer: NerdWallet strives to keep its information accurate and up to date. In this guide, we will discuss: Splash Financial Student Loan Refinancing Review, Laurel Road Student Loan Refinancing Review, Checking Your Rate Doesn't Affect Your Credit Score, Disclosures: SoFi | Earnest | NaviRefi | ELFI | Splash Financial | Citizens | Laurel Road | LendKey | ISL. If you have an issue with ECSI, start by contacting the servicer. Once the student loan servicer transition to ESCI is complete, will I have a new student loan account number? After evaluating 15 different software systems including Zoho, Parature and ZenDesk, Heartland ECSI selected TeamSupport as their new help desk solution. The company has been in business since 1972 and has been serving as one of the largest servicers in the student loan industry. Customer Service: Live Chat: heartland.ecsi.net Phone Support: 1 (888) 549.3274. If my payment is not credited to my account by the due date and the posting delay is a result of this loan servicer transition, will any negative credit information be reported to the credit bureaus? You can login with your Federal Student Aid (FSA) ID. career opportunities, employment and salary outcomes. Servicers are there to help you, but they may offer choices that are best for the company, not the borrower. Your Heartland Key is a unique code giving you complete access to your loan account information. , like private student loans, health professions loans and institutional loans issued by a university or school. Upon completion of the transition, ECSI will immediately begin processing all outstanding payments and transactions, and soon after you will receive instructions from ECSI for accessing your account. Students & Borrowers. ECSI offers several ways to pay off student loans. This might happen if a servicers contract expires and is not renewed, for example. Cloudflare Ray ID: 7a2be8b0ee2dd337 You can sign up for autopay and have your monthly student loan payments directly debited from your bank account. Interest can continue to build on your balance during deferment or forbearance periods. You may also contact the U.S. Department of Education Ombudsman: The Federal Student Aid (FSA) Ombudsman Information Checklist is helpful to complete before contacting the Federal Student Aid Ombudsman. Sign-in or register to manage all of your accounts with ECSI. Unpaid tuition and fees: 888-454-6100. This might happen if a servicers contract expires and is not renewed, for example. Your enrollment through the ECSI website will take effect immediately. This may impact which companies we review, the products we evaluate, and where and how a product appears on a page. Live Chat with the Heartland ECSI Customer Service Team Call the Heartland ECSI Customer Service Team at 1-844-700-0134 Email the Heartland ECSI Customer Service Team at cservice@ecsi.net To speak with a representative at the College, call 215-641-6551. Review the Federal Cash Management Rules heartland ecsi refund strayer university. As of June 2021, it's had 101 complaints in the last three years. This also includes schools that are in Arizona, Maryland, West Virginia, and Boston too. How to get forgiveness for your Perkins loans, Schools no longer issue Perkins loans, so ECSI manages only existing Perkins loans. to find out. ECSI tracks and collects your payments. How long does it take ECSI to process my completed Recurring ACH Payment enrollment? , which provides free dispute resolution. Variable APR includes a 0.25% discount when you enroll in autopay. Alternative loan borrowers. If you have not received your 1098-T, you can go to the website below to both review and print your 1098-T or contact Heartland ECSI customer service at the number listed below. Given the situation that you miss a scheduled payment thenyou have 45 days to make the payment and bring your payment plan to a current status. Others complained about payments missing while the site was under maintenance. Shop for loans and credit cards from anywhere. If you are notified of a servicing transfer, you should do the following: Download and save your payment history from your online account or request a copy from your original servicer. Having Heartland ECSI as a loan servicer and wishing to pay off this loan faster might require a wise refinancing of the loan with a new lender. How to get forgiveness for your Perkins loans, Schools no longer issue Perkins loans, so ECSI manages only existing Perkins loans. If you did receive such a letter, be sure to set up your ECSI profile and cancel any automatic payments with your previous servicer. You will also be able to contact ECSI customer service directly by phone at 1.888.549.3274. ECSI can help you temporarily stop making payments or reduce your payment amount if you qualify. For example, on a $120.00 payment, the late fee charged is $12.00. The name of the company sending you a federal loan bill every month is your servicer. ECSI has maintained a government contract to service Perkins loans since 2013. We may receive paid placement and/or affiliate commissions in our posts. If your quarterly repayment cycle is March, June, September, and December, the first billing statement you receive from ECSI will be in August for your payment due September 10, 2017. Even if interest rates change, your interest rate or monthly payment will not. Facebook; ECSI has maintained a government contract to service Perkins loans since 2013. If you wish to speak with ECSI's customer care agents, dial 1-844-760-6052. Loans you have from received at various UC campuses will have unique account numbers that associate them with the specific UC campus from which you received your loans. Please consult a licensed financial professional before making any financial decisions. To make a payment, you can sign in, click Payments and enter your payment information. This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. Karen Gaudette Brewer joined NerdWallet with 20 years of experience working in newsrooms and leading editorial teams, most recently as executive editor of HealthCentral. Your account may also be sent to a collection agency. For the most updated information, please review the rates, terms, conditions and disclosures on the lenders or credit card issuers website before you apply. Updated by Gowtham Ramesh on 4th February 2020. ECSI is a business unit under the Campus Solutions division of Global Payments, Inc. Scholarships, Explore Best Student P.O. Deferment, Forbearance, and Cancellation Forms. For example, if you are on a monthly repayment cycle, the first billing statement you will receive from ECSI will be in August for your payment due September 10, 2017. The name of the company sending you a federal loan bill every month is your servicer. This information may be different than what you see when you visit a financial institution, service provider or specific products site. Clicking or selecting "Get My Rate" will cause you to leave Mentors website and direct you to the website of our partner, where you can learn more about the partner and its products and services. If you are facing any trouble with the ECSI as a servicer, you can always call or send them a mail to get the issue resolved. Now you need to connect your accounts which requires information such as the ECSI key or the school code, account number and the ECSI PIN. It is a loan servicer which manages the collection and processing of monthly payments. There are various ways to contact ECSI customer service: ECSI Phone Number Refund Disbursements for Financial Aid: (844) 760-6052, ECSI Phone Number Tax Documents: (866) 428-1098, ECSI Phone Number Unpaid Tuition & Fees: (844) 454-6100, ECSI Hours of Operation: Monday Friday from 7:30 a.m. to 9:00 p.m. eastern, ECSI Live Chat: Monday Friday from 7:30 a.m. to 8:00 p.m. eastern and Saturday from 8:30 a.m. to 5:00 p.m. eastern. The fee will be assessed regardless of the reason why your bank did not honor your check. Process monthly payments and extra payments. Sign In or Register. Complaints for Heartland Payment Systems, LLC - Better Business Bureau ECSI - Download Forms ECSI Job Description Summary Customer Service Representative / Call Center - We offer great pay and a great work environment!! We offer several types of financial aid to help you meet the cost of a university education. CONTENTS Written and Fact-Checked By Amy Chang Updated On 10/01/2023 On campus, undergraduate students with GPAs of 2.5 and higher are eligible for up to $18,000 in grants and scholarships. Under Heartland ECSI, the student loans are not set at a 5% interest rate. Please be advised that there may be a delay in processing checks sent to either Conduent/ACS or ECSI between the transitioning periods.