I dont know of any reason why it wouldnt work. Im wondering how I would make the required asterisk show on the field? I would like to be able to still use the variable set but change the label. You did such an amazing job. Im just spreading the love. Just recently learned about Display Business Rules. http://wiki.servicenow.com/index.php?title=Creating_Reports. We do have view rules on that table, but with Global selected on the scirpt, shouldnt it run across all views? We want to test that our qualifier works. A little tip though, dont mention the SNGuru solution. Populate record producer data and redirect users. I have been racking my brain on trying to get it to work on the sc_task table. Get all unique values in a JavaScript array (remove duplicates). I know your script works for others, so it must be something within my implementation of sc_task. emptyVars.push(v.getGlideObject().getQuestion().getName()); Is there a way to achieve the same inspection results of the variables without the use of the eval() function? 2015 Locate any record in any table, by . To learn more, see our tips on writing great answers. Script: /***There is no dynamic way to record the record producer used so we can force it here. // gs.log(BR RITM Variables for + current.number + : + g_scratchpad.emptyVars); Navigate to Service Catalog > Catalog Definitions > Record Producers. Which means if you select a Category of Software, all Subcategories with dependent values of Software will show. Letting users select categories may be specific to the scope of the clients work. Any way to make this work on macros and Macros with labels? Ive written before about different ways that you can solve one of these challengesmaking the variables read only, so that they cant be modified after the initial submission through the service catalog interface. The id matches the sysID of the macro variable itself, so I could find it with a client script, but I cant figure out what command will hide it once I have that id. You should use the new Mobile GlideForm API to change labels instead. Its a bit different for the asterisk indicators on Fuji and beyond. This was just what I was looking for, thanks for sharing. Any help you can provide would be greatly appreciated. This should work better. It is common for users to request that record producers and catalog items be made public on the Content Management System. What you would need to do is use current.setAbortAction(true) in your producer to abort the producer insert. Condition: current.script.indexOf ('Force population of record producer') == -1. The visual representation of a variable in the Flow Designer user interface is a data pill. producerVars.addQuery(table_sys_id, current.sys_id); Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Please keep in mind that simple is generally best with ServiceNow. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. There is also a ; missing in the end of the business rule (at least I had to add it to get it to work). It worked from Global Application :). If you are interested in reporting on variables from Record Producers for Incident Management, here is a way to filter or export this information from ServiceNow. Ive confirmed that its not the business rule. Its working fine in IE & Google Chrome,but not in Mozilla Firefox. Did you make your solution work in Service Portal? ServiceNow, // remove variables included in multi-row variable set (but variable included in variables-row variable set are necessary. However, if in a script the element name is a variable, then gr.setValue(elementName, value) can be used. You cant do this using this script. Thanks, -e. I think any time you can use the out-of-box behavior you should. I just tested on a clean demo instance and it worked fine there. Is there a way to change the label dynamically on the basis of some other value. Label backgrounds vary, but you should be able to get it to work like this. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. When code is not enclosed in a function, variables and other objects are available to all other server-side scripts. I dont have anything for service portal like this currently. That should be just what you need. This was just what I was looking for, thanks for sharing. Connect and share knowledge within a single location that is structured and easy to search. Im trying to do the exact same thing for an approval record. SetDisplay should work on forms for variables. Heres an example script. I can see advantages to both approaches. } Ive posted an update to this article. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. I am not able to fetch the values for these fields in the script. All of these are extended from the base Catalog Item (sc_cat_item) table and used to request fulfillment from your . In that case, you cant simply modify the label record because youve got a narrower scope within that table that you need to work with. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. Also when I try to simply log in client script g_form.getValue(varName) or g_form.getValue(variables. + varName), both values are empty. Now this is how these two look in the portal: Lets navigate to the sys_choice table. However, it doesnt seem to work with containers that are set to be two columns wide. Ok, any idea how to do that? Description. In today's tutorial, we will be looking into one more interesting topic which a lot of people were requesting after the service catalog tutorial. Thanks Mark! Sign-up to get the latest news and update information from ServiceNow Guru! The answer is client scripting. Unfortunately I dont know of a simple solution for that. Your above solution works brilliantly, if we dont have check boxes and Containers. I found that just about the same time I saw your post. Those dont have the same HTML/ID structure so they cant be hidden predictably with a script like this. We are using the Summary of Requested Items mail script from the wiki. For instance, say a form section is captioned A/B and it displays as such when tabbed. Thanks for contributing an answer to Stack Overflow! You should be able to change the table label of a form (the first form section label) with a script like this. Asking for help, clarification, or responding to other answers. Mark, I rebuilt the test cases on demo18 and everything seems to work fine. Additionally, when checking syntax on the CS, I received this warning: Those errors are a case of the syntax editor being a bit more aggressive than it has to be. Ill see if I can recreate the second problem Im having and submit one for that too. Specifically approval requests. I know this would mean a performance hit on the client vs running the major work server-side. Its when I call something like: g_form.setDisplay(variables.description, false) the whole client script fails. Even the most proficient developers need reference material from time to time. We do this by leveraging the record producer Script field to populate the Record producer [u_record_producer] field created in the previous step. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. //If a variable pool exists then collect empty variable names, //Query for the empty variables for this record, //Catalog item and task variables pull from 'sc_item_option_mtom' table, //Add variable names to the emptyVars array, //All other variables pulled from 'question_answer' table, //Hide all empty variables using the scratchpad object passed from 'Hide Empty Variables' business rule, //Exclude any variables whose value matches their default value, //Include variables not defined as global, //This is for labels, containers and UI pages, Adding Icons to UI Action Buttons in ServiceNow, Granular Control of Form Tab Toggle Behavior via Client Scripts, Prevent Redundant Approval Requests in ServiceNow, https://demo14.service-now.com/nav_to.do?uri=incident.do?sys_id=9235bd7f99503000a7511bee4209777d, https://demo18.service-now.com/nav_to.do?uri=incident.do?sys_id=b8140a84e8e03000720caf93a2c7887a, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! // Store empty variables as string of commands This is just for standard forms. This is great. Confirmed: Berlin Hot Fix 4 fixes the problem. Is there a fix for this? This is working perfectly to hide the empty variables in the Request, but it is not hiding the empty variables from any Catalog Task (sc_task) spawned off from the Request. It looks like the macro has a name and id something like #container_1c5e30ba2b3bc980b379a59419da15eb, but setting that via setdisplay also doesnt work. Often times theres another script or form element thats causing the issue. Im trying to apply this script to change the slush bucket labels (left and right), but nothing Im doing seems to work. . The script is designed to hide any empty variables for any task records whether they are generated from a record producer or as a catalog item. I need to underline my text as well. . How can I get it to redirect back to the homepage outside of the iFrame? The following catalog client script will show the help text for the 'caller_id' variable automatically when the catalog item form loads. Thanks for the assist! I tried this redirect on our CMS page but it takes me to the home page within the iFrame the header is included in the iFrame. /* Put all variable values and labels from the variable pool into an array */ This tool allows you to populate variables on a catalog item or record producer automatically, by simply using a custom URL. It is possible, and this post will show you how it can be done. The issue was a dom reference in the make variables read only client script. populated in a reference field on the target record named 'u_record_producer . I sourced my Business Rule from a different blog but took some inspiration from your idea to hide false checkboxes (type = 7) Here is the script of my BR: hideEmptyFields(); Below is a much more efficient way to do it using "getRefRecord()" method which returns us a GlideRecord object for that particular record referenced in our . ERROR at line 3: Expected ) to match ( from line 3 and instead saw ;. Mark, cool thanks so much I googled it and only got two results, yours and another post and still was not 100% sure what the purpose was for so now I got it Thanks, -e. These scripts are still incredibly helpful even though we now have the option to run UI Policies on Catalog Item/Request Item/Catalog Task. Hi Mark, thanks for sharing this. The post Certified Diversity Recruiters appeared first on Crossfuze. Using Static Choice Input Variables. This is great AdminPro! That might just do the job.. Only thing I can think of that might work is just to replace the label text with label text in bold tags. Open any record producer record, for example, Create Incident. From the ServiceNow Wiki, here is some documentation to read before you start . Please note i dont want a HINT when i am actually selecting a value from Drop down ( i know we can just add Hint in this case). Love this functionality. Care to post your script here? We are using Istanbul Patch 3 . current.u_record_producer = cat_item.sys_id; Thanks James! Great site you got. Steps to Reproduce In an affected instance: Open the Record Producer Attach an attachment Submit the case Wait 10 seconds and refresh the My Request You can create Service Catalog record producers directly from a table record. You would need to add variables to your record producer and populate your new record with these. Both of these ways are not working. Sorted by: 1. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. Advertisement Coins. Another thing is that someone suggested merging the business rule script into the client script in request and sc_task tables. For a beginner like me, it was not obvious that I should have checked the insert on the business rule. My users certainly enjoy it. Over the years Ive worked with ServiceNow, Ive seen several requests to be able to report on or identify the record producer used to create a particular record. } Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! ServiceNow - Dependent Variables on Record Producer in Service Catalog. below is the server code function I want to display a HINT when we hover over the selected choice . The reference qualifier here is important. You may have some cases where an un-changed default value might actually be useful information. Just wondering if anyone else has seen this? You can add columns to the view as you see fit. In addition to empty variables, is it also possible to hide specific variables? In the example, a Suggestion Record producer is being created. retrieve all variables - record producer or RITM - from the generated ticket January 24, 2019 below example, i did this in a custom portal page widget. Only do this for a few Categories for the time being. ServiceNow offers a handy little feature on forms that use choice lists. vegan) just to try it, does this inconvenience the caterers and staff? Cheers, Mark. How to get the children of the $(this) selector? Looks like it works great though. How To Find Users Logged Into ServiceNow Instance? You might check your browser error console to see if theres anything there that would point you in the right direction. *2 .getDisplayValue()DOCSMRVS.getCellDisplayValue()DOCSVariable.getDisplayValue()DOCS.getDisplayValue()GlideRecord, Variable(Label)(DisplayValue), Variable(Label)(DisplayValue)Variable(Name)(Value)API, GlideRecord.getLabel().getName().getDisplayValue().getValue()MRVS.getName()undefined, MRVSDOCS, ReferenceList collectorAttachmentChoice, ITSaaS.IT.. This capability has been around for quite a while and odds are that youre already using it in your system to allow end-users to create new incidentsamong other things. Record producer variables are stored in the question_answer table. This has been really helpful. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. An IFrame with buster set to true will continue to expand the Firefox scroll bar (FF v49.01). A record producer is a type of a catalogue item that allows users to create task-based records from the service catalogue.For example, you can create a change record or problem record using record producer. 1. We had to take Calgary Patch 3 to resolve this issue. Records created from a record producer has empty variables values. I get the value with g_form.getValue(variables.city2) and setVisible is working for the variables. Question asks for Record Producer, not for record created from Record Producer hence answer is B Great point. Great example. producer. You did such an amazing job. Alright now this should be functioning. var myVar = g_form. Thanks for your reply. While this [], By Crossfuze Admin|2018-07-09T15:00:11-05:00March 25th, 2010|Categories: Scripting|Tags: Record producers, Service catalog|, Record producers in Service-now allow users to create records on any table directly from the Service catalog interface. I have tried the setDisplay option as well as getControl(element name).hide() (in firefox) or getControl(element name).style.display = hidden in IE. Erik, Its been a while since I implemented that but I know that you can run into errors trying to run client scripts in popups. Why is it so? Subscribe to get the latest news, events, and blogs. The business rule runs before the display of any record in the table (tasks in this case) and queries the sc_item_option_mtom and question_answer tables to collect any variable names for empty variables. I tries setDisplay for my variable editor being used on HR Case i.e, default variable editable formatter created for HR Case. If theres somebody that can write code that avoids the use of eval to solve this problem, Id love to post it. '/***DO NOT REMOVE OR MODIFY THIS SECTION!!! When setting a value, ensure the data type of the field matches the data type of the value you enter. If not, the the info message appears but the record producer shown is erroneous. Just implemented this script into our test environment and works quite well (Helsinki Patch 11) expect for check boxes, empty check boxes still remain? The difference between the phonemes /p/ and /b/ in Japanese. I modified the push line to check for mandatory attribute but the reference doesnt hold up. It appears that sc_item_option_mtom only works for sc_req_item. I have tried the script. How can I get query string values in JavaScript? A limit involving the quotient of two sums. 1000+ character string fields, the result of is that half the label background changes color rather than the whole label! Great addition but a bit more info could be needed. .. your suggestion worked perfectly! Well done. Any chance someone has already figured this out? If not, do you have any suggestions on how to extend this to include setting empty variables to not display on the Summarizer? With a client script you can target any field on the form and modify its label.
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