$50K-$69K Per Year (Glassdoor est.) Be Real with Alight and help us re-imagine how people and organizations thrive. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Customer Care business group within Alight, in San Juan, PR. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Responding promptly to customer inquiries. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Since 2016, the largest Health, Wealth & HR provider on the island, supporting clients across PR and the U.S. Reimagining how people and organizations thrive. You will be notified during the hiring process which checks are required by the position. Customer Care Representative, Human Resources - Charlotte, NC at Alight Customer Service Representative Job Description - Forbes Advisor Customer Care Representative Job Description, Skills, and Salary Tasks to include in a Customer Care job description . We learn from one another, champion progress and challenge the status quo. Take lead in trainings of groups or community-based facilitators in good agronomic practices and financial literacy. You will Customer Service Representative at a Lighting Company Duties: Work with our customers and senior sales rep to answer questions and provide accurate information about our products Schedule and. Find out if you meet the requirements! Check out our open opportunities below. Disabled Person, Inc. Customer Care Representative Human Resources. Know Your Worth. We are not an agent or representative of any employer. We strive for Excellence Every Day by collaborating with our clients and colleagues. At Alight, we are reimagining how people and organizations thrive. Customer Care Representative Job, Remote or Ohio City, OH, Customer Care Representative Job, Remote or Indianapolis, IN, Customer Care Representative Job, Remote or Texas. at Alight Solutions. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Customer Care Careers - Alight A customer care representative's salary covers health benefits, transportation, housing, and other related benefits. Customer Service Representative Job Description | Indeed Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Job Description: CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. Customer Care Representative, Human Resources (Lincolnshire, IL) job Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. * Ability to multi-task using several Windows applications at once while assisting a customer on the phone. Our story starts with a simple universal truth: Every business is a people business. Alight Solutions hiring Customer Care Representative - Bilingual Customer Care Representative, Human Resources - Virtual Job in Tampa Related Searches:All Customer Care Representative Salaries|All Alight Solutions Salaries. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.. We understand the powerful human connections that create success for organizations. - All necessary technical equipment provided - Paid "training" from day 1 - Benefits eligible from day 1 - 17.79 per hour salary, not amazing but certainly better than some companies - The job is technically "entry level", so those with limited Customer Service experience are likely to be hired. Customer Care Representative Resume Examples. Customer Care Group jobs | Customer Care Group jobs at Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender. * Excellent communication & collaboration skills with strong ability to empathize with customers Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Esto incluir ser el primer punto de contacto para los clientes que necesiten ausentarse del trabajo, debido a enfermedad o heridas, o a responder a sus preguntas. Required Skills. As a Customer Care Representative 1, a typical day to include the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Benefits start on your first day of employment, Programs & activities that give back to our. They inform them about products and services, answer their questions and resolve their issues. * Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight's policies and procedures. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. We strive for Excellence Every Day by collaborating with our clients and colleagues. Our story starts with a simple, universal truth: Every business is a people business. 2023 Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices.
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