Mini-bar and premium coffee machine (capable of making coffee, espresso, and cappuccinos). While this is an absolutely fantastic service, a cruise butler is an active helper vs a passive one waiting for you to ask a question. Guests of The Haven have special access to dining spaces apart from that of the complimentary and specialty dining onboard NCL ships. These private spaces offer a quiet and relaxing space for guests wishing for a retreat from the excitement of the rest of the ship. ft.* complete with a double bed, double sofa bed, and a Murphy bed, your Family Suite can accommodate up to six* guests. Priority when reserving restaurants and entertainment onboard NCL vessels. Your Butler will do lots of things over and above what your room steward will do, For instance, he/she can help you unpack, serve a full breakfast or evening meal in your room, and many other things. While it is true the your cruise butler does not "need" to be tipped, it is common curtesy to reward exhemplary service in this way. He came back after 10 minutes or so, full of apologies to us but full of thanks for what I did. Did you mention that you love grapes? Champagne, custom selection of liquor (in the Norwegian Star and Norwegian Dawn), fruit, bottled water and sodas. Windstars 2023/24 Middle East program kicks off in November. We'll run a soft credit check to find special offers, but it wont affect your credit score. In many ways, this is the case with cruise lines establishing a protocol for "prepaid gratuities" where only the stingiest guest would consider ways to remove the tips even though it is really the crew members wages that are for some reason labled as gratuities. Special Haven menus for The Haven Restaurant and in-suite dining. Makes reservations for evening shows and other entertainment options. In addition, Norwegian Cruise Line Haven's butlers offer in-suite dining service and evening turndown service for your enjoyment. He'll offer you a choice of high-end soaps, shampoos and conditioners when you arrive in your cabin for the first time. The butlers serve breakfast, handle dry cleaning and book private sessions with the ship's personal trainer. Are drinks packages worth the price? After 50+ cruises, only our second with NCL, we are booked in a cabin with butler servicewhat services can we expect from the butler? Operating as a payor-agnostic, wholly owned subsidiary of Humana, our . Started August 27, 2021, By One afternoon we arrived back from a long day to find a ham/cheese sandwich waiting for us - we devoured it and after that we went through BLTs, turkey, you-name-it. Relax with an incredible floor-to-ceiling view, and let the butler and concierge take care of the finer details. No balcony on Norwegian Dawn and Norwegian Star. While this is not a true pro-active butler service, it is a major step above a loyalty lounge concierge. Norwegian Cruise Line's "ship within a ship", The Haven, offers a high-end luxury experience exclusive to guests booked in its suites. We were on a very port intensive itinerary with our two kids. We aren't in a room that has the Butler/Concierge, but just wanted to know for future reference what exactly it entailed. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. So we'll be trying that out next summer! Name of lounge: The Haven Lounge. Available on: Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Bliss, and Norwegian Epic. Your butler will set up your suite to your specifications, serve meals personally in your room or on the balcony and sometimes accompany you to the theater to show your reserved seating on Evening Chic nights. Some have just concierges but no butlers. I convinced them to upgrade from their typical accessible Balcony to an accessible Penthouse Suite on a Jewel class ship. He said "Let me bring dinner to you" and I was glad of the offer. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. If the ID card is bad it gets worse. We were escorted on by the Concierge and he took us to lunch. They arrange shoreside dining, arrange for your port tenders or host an in-suite cocktail party for you and your selected guests. Present different brands of soap, shampoo, conditioner and body lotion for your selection and then set them up in your cabin's bathroom(s). *Terms & Conditions Package not available on sailings less than 5 days or charter sailings. In what way will a spa mini-suite on Bliss (M9) differ from a spa mini-suite on Escape (M9)? Started August 27, 2021, By ft.*, your Family Suite sleeps up to six* guests. He was visibly perturbed by this so I told him to just go and sort out their "emergency" and I would serve our food myself. The star treatment starts before embarkation, where your genie will whisk your luggage away to be waiting in your suite when you arrive. The concierge desk enables guests and travel agents to book shore excursions and make reservations for dining, entertainment and the spa. You'll feel like a VIP -- and you are one! Guests will need to use their keycards in order to enter The Haven complex. For drinks, we tip $1/$2 per drink. ft.*, you have space for up to eight guests. scorpioncrawl, July 29, 2017 in Norwegian Cruise Line. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. On the other hand, without a butler, once onboard you can call the concierge or visit the suite lounge and introduce yourself. Explain the pillow menu and deliver your selections to the room. Guests booked in a Garden Villa receive six bottles of liquor along with unlimited mixers, garnishes, sodas and bottled still and sparkling waters. So just curiousThanks again!!! Pre-Cruise Haven Concierge Desk Requests: When you book the Haven luxury experience, approximately 60-days prior to your sail date, you get a U.S. mail letter from NCL. As youre sailing out of port, sipping on a glass of bubbly and snacking on todays treat you start thinking about what lies ahead for the evening. This website uses cookies. Cunard Line has long since held the reputation for being the premier in British luxury, so it is no wonder that their butlers are so highly regarded by guests and critics alike. Celebrity Cruises is one of those lines that offer both concierge and butler service. We enjoy eating in the restaurants more than we would the room. Listing for: Simpson Housing LLLP. was busy handling technical details with the registration process. It will likely also be in accordance with the level of personalized service that you recieve. We rarely use the phone - we normally talk to them in person or leave a note. There is another thread about tipping the Butler good luck with that one. If you book a Penthouse deck suite on a Crystal cruise, you can enjoy the services of a personal, in-suite butler. Norwegian Cruise Line ncl concierge service ncl concierge service By rwallner, August 16, 2019 in Norwegian Cruise Line Followers rwallner 3 July 3, 2019 Michigan #1 Posted August 16, 2019. Whenever you need the high-touch to make your cruise extra special, the Royal Genie is there to cater to you. my fiance also loved to order pizza for late night, and would order it from anywhere on teh ship with the cordless phone that comes with your room. With up to 6,694 sq. Yours may or may not perform the following functions but this quick list will give you an idea of what to expect the first time Jeeves is at your service. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, The best places to see cherry blossoms around the US this spring, Looking back: How my points and miles strategy has changed over the years, The best increased card offers to sign up for this March. Each suite guest is assigned a personal butler who will take care of their every need, from drawing their bath for a relaxing soak after a long day, to pressing their tuxedos for dinner or helping them into their formal gowns. They keep a log of how often the day and night butlers are used. Most concierges on cruise ships are absolutely fantastic and very talented at both making you feel welcome but also making reservations and arranging services. Sparkling wine, bottled water, and fruit on embarkation day (available to 2-Bedroom Villa, Courtyard Penthouse, Spa Suite, and Penthouse stateroom guests). When you thumb through cruise line brochures, you read a lot of jargon that might not be defined. Once they take a few folks aboard, that escort is no longer available for 10-20 minutes depending on the demands or issues that come up. Some people get great service, some just ok., some not very good. it was awesome. They also. DECK 18. These penthouse staterooms include dining and living room areas, specious bedrooms, and balconies. Whenever I check into a cabin with butler service, the first thing I ask is: Does this ship have bitter lemon and can you fill my minifridge with it? Butler/concierge service: - Norwegian Cruise Line - Cruise Critic Community A neat chance. Enrollment required. Your concierge is a bit like an agent to you on board ship. Hello all, my parents (90 and 77) still enjoy cruising. Minisuite is a balcony room with a slightly bigger bathroom. Your Royal Genie will arrange for a special celebration just for you. Designed to be a romantic hideaway for guests, this suite includes a round queen-sized bed and floor-to-ceiling windows to capture the passing ocean views. Check out each port from your private balcony. When we traveled with the grandchildren, the butler always made sure their favorite snack was in the room. At higher loyalty levels as well as various suite categories on most lines, guests will have access to a concierge who they can call to make reservations. Serve room service meals in your cabin or on your balcony. Any discussion of tipping on a cruise will bring out a wide variety of opinions. If you're new to cruising -- or even if you're just new to booking a higher cabin category -- you may not necessarily know the difference between the terms concierge and butler. // Help you plan and execute a cocktail party you host in your suite. Find the right card for you. We asked about 4 times for special treats as we were having visitors. realize that you can be selective about all those services but find out what level you like to be pampered at. ncl concierge service - Norwegian Cruise Line - Cruise Critic Community Perhaps today it's some sandwiches, or a plate of cheese and crackers and fruits. By continuing to browse the site you agree to our use of cookies. I do remember being told to gather around in the waiting area so they can update people on things, but then never really telling us anything. Some of The Haven staterooms are not actually located inside The Haven complex, some are located in other areas of the ship, however all guests staying in a stateroom designated as part of The Haven will have access to all of the exclusive Haven venues and amenities. I think I'm right in saying that doesn't include a butler. This post contains references to products from one or more of our advertisers. Norwegians two ships in development, the Norwegian Breakaway and Getaway, will also feature the Haven when they launch in April 2013 and April 2014. Double balcony is offered on Norwegian Dawn. FNP /PA-C - CenterWell - Alhambra Clinic For immediate help, please contact Heather directly: 630-779-9301 or : Why You Should Consider A Holiday Cruise This Year. In the envelope are special luggage tags (I will discuss this next) and a letter requesting any special requests. What is Norwegian Cruise Lines largest ship? Youll also discover that sometimes there will be a separate line for Suite or Haven guests to board the tenders when returning to the ship. *Square footage and stateroom configuration and capacities vary by ship. You will really feel like a celebrity with the butler service on this mid-luxury cruise line. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. Your daughter's Quinceaera is a special event in life. Assists with priority access to tenders to shore. Available on: Norwegian Gem, Norwegian Pearl, Norwegian Jade, Norwegian Dawn, Norwegian Star, Norwegian Jewel. White tablecloth in-suite dining, to be enjoyed in guests staterooms. They are usually specially trained, both by the cruise line and off-site when they attend "butler school." How much to tip NCL Haven staff? : r/Cruise - reddit Learn more. After the party, they will clean your suite while you enjoy the ship. Position: FNP/PA-C - CenterWell - Alhambra Clinic - Phoenix, AZ<br>Description Humana - s Primary Care Organization is one of the largest and fastest growing value-based care, senior-focused primary care providers in the country, operating over 175 centers across eight states under two brands:<br> Center Well & Conviva. Norwegian Cruise Line launched a concierge desk exclusively for guests with reservations in the lines top accommodations, the Haven by Norwegian. This is an extra service charge implemented fleetwide (including on the Norwegian Pride of America ship). Just up the tip. Hotel. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. Silversea offers a pillow menu, and your in-suite butler will help you to select the right one for your sleeping comfort. I have had 2 NCL cruises in suites. 07070 USA Telephone: (201) 902-2000, Windstar Knows the Way to the Middle East: How to Sell the Red Sea & Persian Gulf. The Forward-Facing Penthouse staterooms feature the same design and amenities of the Aft-Facing Penthouse rooms, but are located in a different area of the ship. Complimentary private transfer from pier to airport. Each butler serving that special VIP area of the ship received formal training at the International Institutes of Modern Butlers. At a couple of the ports where lines were long to get on, many of the butlers were out working the line, looking for their guests. You can book a Concierge-level cabin to unlock . Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. The concierge usually has a desk in the ship's reception area or, if specifically for passengers in a certain cabin category, the concierge may have a desk in the library or a special VIP area of the ship. The Secrets of the NCL Haven Luxury Experience - Gary Tilkin Silversea, a luxury boutique cruise line, trains its butlers in England before deploying them to ships that sail to every continent on the globe. Kick back in the living and dining area. The state was in the spotlight recently when it hosted the annual Gala Riviera Nayarit & Puerto Vallarta. //]]>. All Rights Reserved. One note that confuses some people is that you may see notes such as that provided by MSC Cruises stating that crew do not need to be tipped. The concierge, on the other hand, is available precruise to help you make reservations for dining, spa treatments and more. This suite type includes the ultimate spa stateroom experience with a king-sized bed, hot tub in-room, oversized waterfall shower with multiple body spray jets, unique spa decor, and is located near the Mandara Spa and Fitness Center for easy access. No. We've booked a suite next year, a spa suite. Your butler is there to make it happen. In addition, Norwegian Cruise Line Haven's butlers offer in-suite dining service and evening turndown service for your enjoyment. ACCOMMODATIONS - Cruises - Norwegian Cruise Line Best Cruise Deals | NCL The butler is your personal host during the cruise vacation. Serve a welcome glass of Champagne upon arrival to your cabin. With up to 875 sq. This suite also includes a separate living room area, and balcony. Similarly, a butler may go into your room and set up a vase of flowers or a display of cookies, he (or she) isn't there to clean. It works every time, and I get my soda fix. In all three cases that I have been in a suite the Butler did the escorting - the Concierge. Wherever you are on the ship your Butler and Concierge are just the touch of a button away. one night my closest door kept opening as the ship rocked so i called the night butler and he fixed it. Norwegian Cruise Line Who Gets It: Passengers staying in The Haven receive 24/7 butler service. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. Concierge. Home Company Locations Phoenix Concierge Services. Bliss Collection by Norwegian pillow-top mattress on stateroom beds. NCL Suite Butler and Consierge - Norwegian Cruise Line - Cruise Critic the escort onto the ship has failed both times we sailed in suites. The phone that is a perk of the suite is the same type of phone carried by the crew members butler concierge. TPG values it at $1,600. Luxury line Silversea offers butler service in every single suite on its ships -- regardless of category. Therefore, most passengers generally tip with cash. The "Royal Genie" is part butler, part concierge, and is only available to guests booked in a Star Suite on one of the line's 24 ships. ), http://boards.cruisecritic.com/showthread.php?t=2518748&highlight=butler+request, http://boards.cruisecritic.com/showthread.php?t=2495216&highlight=butler+request, http://boards.cruisecritic.com/showthread.php?t=2395495&highlight=butler+request. Another thought concierge is a joke because the restaurants are the only thing they do and if you don't make a reservation before you leave you eat in your room.