Sales Associate / Jewelry Consultant - Kay - Town Center at Cobb For 90 years, Kay Jewelers has offered exceptional jewelry and great customer service. When the associate looked at his fathers ring under what appeared to be a microscope, she made a comment that all seven diamonds were impeccable, and that it was a truly amazing ring. What is the difference between natural and lab-created stones? If requested, can I have my merchandise gift wrapped at the store? Do Kay Jewelers Increase The Credit Limit? 375 Ghent Road, Akron, Ohio 44333, United States. 50% Off Kay Jewelers Coupon, Promo Codes - Feb. 2023 - Giving Assistant Compare Payment OptionsGift Cards. Salary wasn't the greatest. We were told they hadn't contacted us because my boyfriend's phone number was listed under another name; and they seemed generally disorganized and unprofessional. Top of the Page, What colored gemstones are considered precious? Top of the Page, What do I need to bring with me to the store to pick up my order? Feel free to ask any questions! Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). Pinterest (Visited 147 times, 1 visits today) You may also like. cart reminders from KAY at the cell number used . @media (max-width:767px) { Guess what - NO REFUND! Trade-Ins of in-store and online purchases are accepted at any Kay Jewelers location. Kay Jewelers Customer Service Phone Number & Hours - ForLocations What is the customer service policy at kay.com? . Sales person very helpful; explaining that once paid off my rings have a life time guaranteeand would be sized at no charge. Customers can take advantage of Kay's Style Finder, which helps them find the right jewelry product they are buying as a gift or for themselves. Shortcut: Press 1, then press 1, the press 0 twice. Customer Support Phone Number: 1-800-527-8029. Original review: Feb. 26, 2023. Order number: [protected] Wedding, Engagement & Fashion Jewelry - Billings, MT - Kay We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I will have to take legal action to resolve my claim. Please do NOT purchase a wedding ring or any JEWELRY from this company. border-bottom: 4px solid #515666 !important; Kay offers customers credit options to help them finance their purchases. In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. You will be required to sign for your merchandise when you arrive to pick it up. If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. Top of the Page, What is the difference between natural and lab-created stones? The trade-in value is the original purchase price, excluding charges such as tax and shipping. 5 Ways To Personalize Your Anniversary Gift. MORE+, KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. Affiliate disclosure: Hotdeals.com uses affiliate programs for I hardly wear the ring, and Ive spent close to 14,000$ on it. If you do not see your ring size listed for a ring you like, please visit the KAY Jewelers store nearest you to determine if a ring can be ordered in your size. Customer Service Technical Support. So frustrating, the customer service rep said theyd escalate it and someone might reach out in a week, after they spoke to me like I was dumb because I didnt know my order was custom might I add. ComplaintsBoard.com is a leading complaint resolution website on the Internet. So don't forget to put the discount to use. IF YOU WANT QUALITY JEWELRY DO NOT SHOP AT KAY JEWELERS. Save up to 10% OFF on KAY Jewelers items. If you want to save big on your KAY Jewelers purchases in the future, you can go through this part for some inspiration. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Kay Jewelers, Connect with Kay Jewelers via Facebook at, Like, share & subscribe to Kay Jewelers on YouTube at, See Kay Jewelers's portfolio on LinkedIn at. I WAS there at 6 months. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Oct 14, 2022 1:10pm - Spoke with Fahim and was told it was never escalated. You can easily find current promotions and discounts on the homepage for you to use. How long will it take for my order to arrive? The candidates seeking career growth in the jewelry industry or customer service can check Kay Jewelers' job portal and find various job posts at its jewelry store locations. (Exchanges cannot be made at kay.com). Lease Purchase ProgramLearn MoreApply Now By the end of our interaction, I felt that not only will I be going to Ashley for all of my Jewelry needs but I also felt that I found a new friend. (Engraving is not available on Kayoutlet.com.). Contacting Kay Jewelers. If you need your order sooner, they offer expedited shipping options. Your Jewelry Consultant is ready to talk! I sat ON HOLD for 15 minutes 27 seconds just to be hung up on this morning. NOTHING LIKE HAVING MY LIFETIME WARRANTY.. she was so patient and understanding. What is KAY Outlet's return and refund policy? There was no one in the store but workers standing around . It was a great relief to have it arrive so soon. Have a 4k ring that was defective. Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. The Untold Truth Of Kay Jewelers - TheList.com KAY KONECNA Demi-Fine Jewelry for Women - Shop Now on FARFETCH MORE+, Save up to 10% OFF on KAY Jewelers items. Expressing love should never be stressful. Sunday: 12 PM 9 PM ET. It looks like your microphone is disabled. I love that they offer the diamond replacement guarantee with any diamond purchase. I called their customer service to file a claim, a manager never gave me a call back after numerous attempts. They worked together to approve a replacement bracelet for about the same value. Join Our Email List and Receive a Special Offer! Both share the same physical, chemical and visual properties. you can get $200 off some orders from KAY Jewelers. My store experience at Kay Jewelers was absolutely amazing. She was diligent on researching the best options for me. New setting for $500 with my stones put into it or b. Kay Jewelers Review | Superior Quality and Stunning Beauty It can take up to ten days for this service. and they even asked Brown, who said she bought the extended service . It looks like your microphone is disabled. You will need to provide your account information and payment method when you call. I returned the earrings to the store on 2/26. Bought wife earrings for Christmas, purchased on 12/24, cost of $642. Also apply for our NEW Concierge position for the holiday season. His parents had purchased jewelry at Kay's for many years. a:hover { they also have a team of knowledgeable customer service representatives available to answer any questions you may have. Design-a-ring: On Christmas Day when I opened my gift, my brand new 1 carat tennis bracelets was missing a diamond. Not an email. ), Free Lifetime Cleaning and InspectionsBring your diamond or color gemstone jewelry into any Kay Jewelers location as often as you wish for free professional cleaning and inspection. Kay Jewelers Service Request Tracker - Starco Jewellers I was in the process of checking out online and had a visa debit gift card but it was not enough to cover the entire purchase so I then purchase a Kay's e gift card to use to offset the difference. Also to let employees know they should not ask personal questions like their social. If your finger is a different size, we can adjust the ring. Kay Outlet | Kay Jewelers Outlet - Discount Jewelry That didnt help me at all. What is your policy regarding conflict diamonds? Kay is a jewelry company owned by Signet Jewelers that was founded in 1916, and the company is headquartered in Fairlawn, Ohio. Kay Jewelers: My son order a ring for I and my sons gf why was it Facebook. Text (855) 929 - 4190. Go ahead. I am a very satisfied customer once again and am very thankful that they cared enough about my future business to try to make things work out for the best. You can contact their customer service team by phone at 1-800-539-0066 or by email at. Date of experience: December 21, 2022. I said, I am more than happy to sign a receipt confirming I am picking up, but I wont sign this general release. Almost 6 weeks later, and after several attempts to reach them by phone, we went back to the store. I get I didnt buy the warranty, but it shouldnt have broken in such a short period of time. Click here to get notifications about new complaints of Kay Jewelers. Kay Jewelers Corporate Office Headquarters This complaint was posted by a verified customer. This profile has not been claimed by the company. Kay Jewelers: Reviews, Complaints, Customer Claims | ComplaintsBoard Contact us by mail or phone. If the online section is anything like your customer service it's no wonder people give you craptastic reviews. Returning your KAY purchase is easy. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. Be Blessed and Take my advice Please. Our interactions were all over the phone but she went above and beyond to get me exactly what I wanted and was looking for. Not very customer friendly, Desired outcome: To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. I customized a wedding band for my fianc and it was a mess. Sonya took the time to contact several Kay's to try nd track the band down. Text (855) 221 - 6255. A company you know and trust. KAY JEWELERS - 23 Reviews - 27461 San Bernardino Ave, Redlands, CA - Yelp They accused me of not bringing the ring in and basically called me a liar. It should NOT be this hard to get my money back. Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. You are going to save $50 OFF with it. Wife wore the earrings once in January. Sign in to add more and ensure your Favorites will be available on all your devices. Hamilton, HM 11 Bermuda. We value your privacy. A ring valued at $599. Excellent service. KAY Jewelers online customer service is designed to help customers ease concerns in their mind to the full extent, running from color differences, quality problem and delivery, so that customers can experience the perfect consumption. } Click here to get notifications about new complaints of Kay Jewelers. You are going to save $50 OFF with it. I would highly recommend kay.com for your jewelry purchase. Top of the Page, What is the difference between white gold and platinum? If you do not see your ring size listed for a ring you like, please visit the KAY Outlet store nearest you to determine if a ring can be ordered in your size. Address: Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333-4600 USA. Excellent Service. I googled it and it said do not put your rings in bleach, I did not know Clorox would damage my ring. Please call Customer Care at 1-855-506-2499 (TDD/TTY: 1-800-695-1788) to discuss how we can help. Visit Kay to find your dream ring today. Two REAL jewelers have stated that it in fact can be repaired. See below for other approximate conversions.3MM is approximately 1/8 inch6MM is approximately 1/4 inch13MM is approximately 1/2 inch19MM is approximately 3/4 inch25MM is approximately 1 inch50MM is approximately 2 inches75MM is approximately 3 inches I am totally dissatisfied with the Jewelry of Kay Jewlers and would like a price adjustment on the pay back of these pieces of Jewelry. When I brought it in, they said it would be $450 to repair. Do all rings come in the same size or are there different sizes available? We encountered an issue signing you up. (Exchanges cannot be made at kay.com). All Rights Reserved. They refuse to remove the interest. December 2021 my husband purchase 3 tennis bracelets for Christmas. Ring sizing service will take up to three additional business days. We were told the possibility of recovery was highly unlikely. Kay Jewelers Credit FAQs Alternatively, you can make a payment over the phone at (855) 506-2499 or via mail.. How to Pay Your Kay Credit Card. Amazon.com: Under Budapest: 9780864926814: Kay, Ailsa: Books Let me trade up without spending $450 first. ComplaintsBoard.com is a leading complaint resolution website on the Internet. It's time to enjoy your shopping with such a big sale. How do I know I can trust these reviews about Kay Jewelers? ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Please see our return/exchange policy Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. This customer service is it's terrible to say the least. *Exchanges are not accepted at kay.com. Cancelled order and full refund because it was within a half hour of purchase. She lives out of state so I ordered online in her name and shipped it to her. How customer reviews and ratings work Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. .owl-carousel .owl-controls .owl-pagination .owl-page.active span { We went to Kay's off hwy 20 on January 2 and dropped it off to have it appraised and sized. Or exchanged within 30 days at any Kay Jewelers. We bought a bracelet and an Opal ring for my daughter as well. *To obtain authorized service under the Extended Service Plan, the covered goods must be taken to any Kay Jewelers location. Founded in 1916 by two brothers from Pennsylvania, Kay Jewelers has become the leading jewelry brand in the United States. I ordered two pairs of earrings online. When I brought it in, they said it would be $450 to repair. BSI will NEVER shop at Kays ever again and will post as many complaints as possible because this is a complete sham that could have been taken care of with a rew key strokes by the customer service rep. Desired outcome: Went back to the store Ive lost the large 1ct diamond in the center of my ring, due to a prong completely busting off. Privacy Policy. Since then I've heard nothing from them. My husband and I have been customers since 2000, when we made our first purchase by buying our wedding band. Why do you measure jewelry in millimeters? You are offered a chance to save up to 10% OFF. Ill took that chain back and they swap it out for another gold chain and now Im suffering a sebaceous cyst on my right torsos. I just want to trade it in for something else. durable and stronger than white gold. I am very good at My wedding band lost a diamond two years ago, it took over seven months to get back due to Covid. I requested a replacement, but an exact replacement could not be located, so I asked if I could replace mine with another diamond bracelet from their store and pay the difference. The Kay Jewelers Gold Exchange is an opportunity for you to sell your used, unwanted gold and platinum jewelry through a secure . What address can I use? } Kay Jewelers P.O. A link has directed you to this review. Vous avez un problme similaire? Kay.com also offers a wide selection of designer jewelry, including pieces from top brands such as Pandora, Swarovski, and more. In order to start the call, please close this box and then unblock your mic in your browser settings. Customer Service - Kay Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. Credit options: Fix for a reasonable amount. Also to let employees know they should not ask personal questions like their social. I went into Kay Jewelers in Defiance Ohio 11/23/2022 and purchased a Neil Lane bridal set. Monday to Friday: 7 AM 1 AM ET. Claim it and get a lot of features. 2. Kay lets customers design their own rings so they can ensure their wedding or engagement rings are unique. Kay Jewelers customer service and expertise. They treat their employees like numbers. Kay Jewelers Credit Card Login, Payment, Customer Service, Cancel, and This is where the fun begins! Explore a wide variety of the world's most classic ring setting, available in a variety of design options. Custom designed jewelry is not returnable. Currently, I work as a sales associate at Kay jewelers, studying marital dynamics for my clinical psychology degree . It can help you save $200 OFF on your orders. No, one in the store informed us of a promotion for 18months. They sell no bands in store. The price I paid in 2003. Not a phone call. The size was incorrect! Clarendon House 2 Church Street. To my surprise she worked it out so that I got a beautiful NEW RING. Top of the Page, What is a special ordered item? Always trust Kay Jewelers. Extended service plan: Overview. That man was at that store every time I came in. It came out because the JEWELRY IS NOT A GOOD QUALITY! Copyright 2022 Consumers Unified LLC. On 12/30/2022 at 2:00 pm PST my Mother and I arrived Kays Jewelers located at the Galleria Mall in Las Vegas, NV to have our jewelry inspected. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Kay Jewelers Customer Service. Since your jeweler can't repair my ring, I would like to take my ring to a jeweler who can repair it, and have the repairs paid for by Kay. How To Contact Kay Jewelers Corporate Office Headquarters HQ. Top of the Page, Do you have a trade-in policy? I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. They are the WORST company to deal with for a refund. The earrings physically broke on second wear, in February. KAY . #freethebear" Kay Jewelers Customer Service Contact Info Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333 Telephone Number: +1 (800) 527-8029 How to Redeem a Coupon Code at Kay Jewelers Redeeming a coupon code at Kay Jewelers is simple. I did not complain about that, and now the same diamond that we paid to have fixed has fell out again. In 1916, Sol and Edmund Kaufmann opened the first Kay Jewelers in the corner of their father's furniture store. If you continue When you purchase a ring on Kay.com, you will be shown the size (or sizes) in which the ring is available. Kay Jewelers customer service. Contacted Kay Jewelers. What colored gemstones are considered precious? Get questions answered and resume your conversations easily! Don't hesitate to place an order now. How to write a complaint about Kay Jewelers? Read full review of Kay Jewelers and 2 comments. Friends told me not to shop at Kay, overpriced and jewelry is poor quality. Please try again. Great Staff and very pleasent and helpful. Score 2.3. That's a great deal. An expert can help you narrow down options and find the perfect jewelry. I highly recommend this store and customer service representative. - See 759 traveller reviews, 160 candid photos, and great deals for Philipsburg, St Martin / St Maarten, at Tripadvisor. It can take up to ten days for this service. I have purchased a second wedding ring and it was the WORST MISTAKE EVER! You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. Top of the Page, Can I return a special ordered item? Please DO NOT SHOP AT KAY'S. If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers or kay.com. This company is a SCAM with jewelry. color: #515666; She was very nasty with me and at first refused to listen to the entire situation. Then I could buy the warranty after the repair for a few more hundred dollars. Of some multiple emails still have gotten nothing back. - did not follow up. We appreciate that you've chosen Kay Jewelers. I am pleased with Kay Jeweler. Average Customer Rating. I want the additional 5% off. Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds. Do all rings come in the same size or are there different sizes available? From guiding you to the perfect engagement ring to handling a purchase-related question. The latest complaint engagement ring was resolved on Aug 18, 2014. You will know exactly when it will be delivered. How will I know when my order is ready for pick up at my KAY Outlet store? If youd rather exchange your purchase for something new, great! I asked to return them and Share your photos and videos with others to prove the truth of your words. From guiding you to the perfect engagement ring to handling a purchase-related question. Boy did he make it up to me with a beautiful 3 ctw diamond wedding set!!!! Worst experience ever. White gold is pure gold that is mixed with alloys to give it a white The company personalizes jewelry for customers, including adding monograms or engraving special messages into jewelry pieces to make them one of a kind or tailored for a specific person. A worker name Susan immediately was pressuring my boyfriend to buy right away. They had it sent back and returned on December 29th. Can I have someone other than me pick up my order? She was constantly in communication with me and always delivered what she promised. We werent interested in buying so there was no need for her to pressure him for his social.We didnt feel comfortable and felt very pressured. The best part is that she did this on one of the busiest weekends for Kay Jewelers! How is this even possible that it is done electronically yet takes so long to get to me and I only become aware of this delay after I have made the purchase? I email Kays and surprise surprise their "vendor" never even issued my return. Will I have to pay shipping charges if I request in-store pick up? Click Here to learn how to determine your ring size. Well start sending you the news you need delivered straight to you. Now, it has started customer satisfaction survey to collect feedback and improve their service. See reviews below to learn more or submit your own review. A Philippine registered nurse with an extensive professional experience in customer service, hospitality, aviation, jewelry start up entrepreneurship, teaching, public speaking, life insurance industry and public relations. Mounting GuaranteeFor twelve months from the date of purchase, we guarantee the mounting for your diamond, emerald, ruby or sapphire against all defects in material or workmanship. How can we enhance your Kay experience today? Kay Jewelers Corporate Office USA. This complaint was posted by a verified customer. If you enjoyed your shopping experience here, you can take a look at their membership program. The processing time was one day longer than estimated, but shipping was a day shorter, so it worked out. If you visit the Spring field Mall location, Faviba will take good care of you. } When I ordered my 2nd custom band, I received an email including pictures of my supposed wedding set Share your photos and videos with others to prove the truth of your words. The biggest issue besides the whole mess they have in that store is that the associate did not give my ring unless of a sign a general release that is manipulative and definitely should not even be legal and I will look more into it. The eligible items for the discount range a lot. Kay Credit Card Reviews: Is It Worth It? (2023) - WalletHub Kay Jewelers has resolved 87 complaints. They use them, abuse them and then let them go!!!! Don't worry, the conditions for using this coupon are very broad. I feel very misled and ripped off ! Top of the Page, If requested, can I have my merchandise gift wrapped at the store? Every time I find an good customer service representative at Kay Jewelers they seem to let them go. I also have a contract that states you will replace any damaged or missing diamond. Starting out as a store that sold a variety of products, including jewelry, musical jewelry boxes, electric razors, and radios, Kay . } A jewelry expert can help you find your dream jewelry. You may trade in your diamond for another diamond at least double the trade-in value. My wedding band is missing I call several times and no one knows where my wedding band is that I paid for already. I will continue to put this review everywhere I can! I don't believe that we should be charged. Claim it and get a lot of features. This means that we may receive a commission MORE+, You are offered a chance to save up to 10% OFF. Top of the Page. One pair was fine. I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. I was they would call me by end of the day to let me know, off they did not calll. We let the people know we were just taking a look around, we were not looking for anything specific. I paid approx. Creating a MasterpieceOur diamonds and color gemstones are cut and polished by master craftsmen whose skill makes your stone beautiful and brilliant. I get I didnt buy the warranty, but it shouldnt have broken in such a short period Kay Jewelers needs to revise their gift return policy. They will tell lies, not return phone calls and not measure your finger properly for the sizing. I paid to have it fixed once and waited, so i think thats fair. I would like to write a letter to your corporate offices. Use this comments board to leave complaints and reviews about Kay Jewelers. In our experience with Kay, we have had several frustrating experiences. Lifetime Diamond and Color Gemstone GuaranteeWe want you to be completely happy with your diamond and color gemstone jewelry, from the day you make your purchase, through all the years to come. I bought a family necklace for myself and when I picked it up from the store in Forsyth Illinois I told them it is way smaller than what it looked when I looked at it and personalized it online. If you have a payment history and your account is in good standing, you may be . Advisory Board for Business Development - LinkedIn * By clicking this link or texting this number (1+855-221-6255), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. Platinum is pure metal that is naturally white and much more 2020 for repair. If youd rather exchange your purchase for something new, great! On Jun 10, 2022 3:16pm - called and Spoke with Theresa for 46 minutes. Kay Jewelers in Newburgh, NY - Clothing Accessories - Other by Yellow
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