however Virgin do like to drag things out- I am still waiting for a call back from the complaints department from 5 days agowhich will probably never happen! Insider tips to contact live person at Virgin Australia [2022] Virgin Customer Service 24 hours Get fast help from Virgin air call center -- refunds, flight changes, re-booking, reservations, cancellations, complaints -- Emails, live chat, offices -- United contact phone numbers and airline offices in Australia (Adelaide, Alice Springs, Broome, Cairns, Canberra . Virgin Media Contact Details: Get in Touch Easily. Discuss television and telephone services from Virgin Media, including their TiVo box . 06-07-2022 05-07-2022 It has to be . Learn more, Have I helped? 15:38. Yep, that's a scammer, and hanging up was the right thing to do. Save money on your broadband bills with Selectra. It is0345 600 0789 for mobile customers. In this guide, we have assembled the simplest Virgin Media contact numbers and details for both household and business customers to help you get to where you need to be. It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June 2017 and you will need to update it in order to access virginmedia.com website. Contact us. Better broadband and TV for less. When I enter the details into the boxes and click Add I get a message saying auto configuration failed. 04-07-2022 You can call Virgin Media's sales team (for new customers) directly on 0333 210 1125 from 8am to 10pm Monday to Sunday. I want to upgrade the fibre speed and my current contract is due to expire, so it's actually extra business, but I'm now considering moving supplier. We want to help you get the best out of your life with Virgin Media and our customers can manage all their accounts - for broadband, TV, home phone and mobile - all in one place wherever and whenever you like. Be firm but polite and you are likely to get a rapid response as comments from disgruntled customers visible to all are not great for business. 1800 941 114. businesssupport@virginmedia.ie. Virgin Media Complaints - Complaints Department 10:38. on Virgin Media Store on the App Store Click Mark as Helpful Answer or use Kudos to say thanks, on We only collect anonymous data. Virgin Media does not have a contact email, so employ a different method contact them. Run Turgs Virgin Media Email Backup on Windows. 08:48. For broadband, TV, landline, and account enquiries, phone 03454541111*. Blocking an email address - Virgin Media Community - 5065687 24-01-2022 Hi, i cancelled my broadband last Thursday, via whatsapp, due to the price rises. 25-08-2022 . Find a Virgin company. Thank you for reaching out to us here, welcome to the community. Alternatively, if you have a UK Virgin Media phone, you can just dial 150 between 8 AM and 10 PM to talk to a representative. I'm very sorry for any issue you've had with contacting the team. 30-04-2022 This renewable energy agreement will power Virgin Media's main offices, contact centre, TV studios, data centres and regional transmission sites across Ireland and will support our . Keeping email address if leaving - Virgin Media Community Queen Mlangeni - Marketing Manager - South African Graduates - LinkedIn To contact the Virgin Media customer service team for the Virgin Media Broadband, Virgin Media TV and Virgin Media Phone customers you need to text 07533 051 809 for free and they operate between Monday to Friday 7am - 11pm, Saturday to Sunday 8am - 8pm. Virgin Media Live Chat | Customer Service - GetHuman No welcome email - Virgin Media Community - 5268425 as the system does not have that info for her, but does not work. Re: No welcome email. Can you please clarify what you have to give your credit card details for, are you referring to setting up the BQM or something different please? New around here? Contact Virgin Media: Phone, Email & Live Chat - Selectra 08-07-2022 I am aware they have a web form but when I log in as my account is no longer active the web form and web chat just come up with an error. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 28-01-2022 Sorry to hear of your concerns that we have removed the ability to add additional emails mailboxes. 11:19. Contact Virgin Media Broadband - Phone, Live Chat & Cancellations Public Sector Queries. Check when your contractual minimum period is over. https://my.virginmedia.com/my-cases/make-a-complaint, https://www.virginmedia.com/help/contact-us/complaints/broadband-tv-phone-contact. I'm afraisd there isn't a contact email address. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. There are 8 references cited in this article, which can be found at the bottom of the page. Phone calls take priority over other methods of communication and arestill the quickest way to contact VM. Virgin Media corporate head office | headquarters | Phone This complaint form is for Virgin Media Ireland Customers only. There are also no upstream or downstream signal level issues coming into your home. Also I don't actually have an email from them to click on, as I have deleted the emails they previously sent to me. Virgins phone lines are open from 8am to 9pm Monday to Friday, from 8am to 8pm on Saturday and from 8am to 6pm on Sunday. Thanks to all authors for creating a page that has been read 98,155 times. Using the information provided on our website you can Call Virgin Media on the contact number above, send an email or write to customer services. Contact email for Virgin - Virgin Media Community - 4920953 and is reached by going into manage other accounts. Virgin Media Keeps Disconnecting and Cutting Out About. How to manage my email account | Virgin Media Help I then call again tonight where I am told someone will call me back in ten days! If that doesn't work you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. Alternatively you can also use your mobile minutes to call without being charged extra. Mon-Sat 9am-5pm. For Virgin Media TV, broadband and phone customers. Remind me when call center opens. To find out more about the Community check out our Getting Started guide, on You may experience a wait time when calling Virgin Media, due to the volume of calls they receive. I have also had a little look on our systems regarding your connection issues, and cannot see any disconnections in the last month, your speeds are all looking good - averaging 622 download and 42 Upload in the last week. I hope that link is useful but if for some reason you cannot use it you can always write to their complaints department: All that information is available here: https://www.virginmedia.com/help/contact-us/complaints/broadband-tv-phone-contact, I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. the email account is set up within my main virgin media account. These changes affect all Virgin Media email addresses ending in the . * Please enter the email address you use to sign in to your My Virgin Media account. Select Email folders and choose file saving options in the list. We will continue to provide support for already existing email accounts, which will remain open. This includes the availability of email addresses, phone numbers and callback forms. Virgin Media broadband customer service & complaints contacts on Hi Graham thanks for your reply. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 1. Virgin Media mobile numbers have a separate number to call. I just want a broadband upgrade also. Log in to your Virgin Media Business Mobile Account. Once your VM broadband account is closed you should get 90 days use of the email address before it is closed down. Customer service free from Virgin Phone or Mobile 150. All lines are open from 8AM to midnight every day of the week and if you call out-of . 15:49, and miscreant example email address is very apt. So essentially I would need to set up a gmail account then I could add that To the VM webmail? 11:44, Hi TomYes ,to set up BQM monitor ,although it is free,I have to input my card details which I am reluctant to do, on 12-07-2022 I received a confirmation email stating my service will end on the 25th of march 2023 but yesterday i received another email with pre contract documents containing a new contract, which i haven't discussed with anybody from virgin media, Is this . Martin, that's the root of my frustration. You can contact Virgin Media customer services on Twitter @virginhelp. A good starting point for making a complaint to Virgin Media is to simply pick up the phone and call the customer services number on 0345 454 1111 or 150 from a Virgin landline, available from Monday to Friday from 8am to 9pm, or on Saturday and Sunday from 8am to 6pm. We are working on it.' Fastest way to talk to a real Virgin Media rep. From here, a Virgin Media representative will be more than happy to put you through to the correct department. You will be contacted by a member of our Complaints Team. 13:32. Hey @DCas, thanks for reaching out to us.Sorry to hear you're having issues with the Virgin Media account and email linking.You may wish to use Outlook / iCloud email addresses and with those you will be able to link it to your Virgin Media account.As a rule of thumb, majority of email domains are compatible, as Graham mentioned earlier, it's just Gmail that has an issue sometimes.Let us know how if you need any more help.Kind regards. You can use your mobile number instead of your account number in this process. Virgin Media UK does not provide this service. These cookies allowed us to study how users navigate on the website. Call for free to get your TV & Broadband sorted today. and onhttps://www.virginmedia.com/my-virgin-media/forgotten-details/password it does not give an error message & just goes back to same page and does not move on to the next step. Sometimes it's better to say goodbye and doing so could save you hundreds of pounds a year. so I guess we need some help to reset it as you suggest. Learn more, Have I helped? I opened my emails went into folders and clicked on Add an email account. 30-04-2022 As long as you have online access you can use that form. online chat not working, Re: How do customers contact Virgin Media? 04-07-2022 Unless your tenancy contract specifies which provider the property must be with (extremely unlikely), you have the full freedom to switch providers at your convenience. Unfortunately, that all assumes you know the existing password however you could try that route if you have an idea of what the existing password is. Also service slow couple of times a month, Anyway,thanks for contacting me.It would be helpful if it was easier to find a number on your website under Help rather than navigating through various hoops. When you fill out the form, you have the choice of Virgin Media Ireland recording your disability on your account. I'm guessing you may be on the Oomph package like me which seem impossible to manage online. . I have tried resetting her password online but it does not like to do it as its not the main account, I put in her email & put in my DOB & Security answer. What is the phone number for Virgin Media? 00:53. Use the dedicated cooling-off cancellation form to cancel broadband, TV, home phone or mobile services within this period. To learn how to contact Virgin Media through their online forums, scroll down! on Rocketreach finds email, phone & social media for 450M+ professionals. There are separate links for broadband and mobile complaints and Virgin states it aims to get back to you and resolve your issue within seven days. ", So hence my frustration and tone of my OP. Customer Service. Contacting Virgin Media - by phone or otherwise. Find contact details for 700 million professionals. 24-01-2022 Hi folks. How do customers contact Virgin Media? 01-05-2022 Thanks for posting. Sunday: 8am to 6pm. Skilled in Forward and Reverse Logistics, People Management, Telecommunications Systems, Customer Experience with case management, and Troubleshooting. Our correct contact number is:0345 454 1111 for Broadband,TV and Landline customers. Which Is the Best Alarm System in Ireland? 13-07-2022 Why Get a Virgin Media Hub 5? [And Can You Get One For Free?] I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. Virgin Media head office phone number: We've highlighted Virgin Media head office contact number 0345 454 1111, so you can get answers to your questions quickly and simply. 3. By phone. By phone; Live chat; The option you choose to contact Virgin Media will depend on your personal preference, some people like to call the Virgin Media contact number, whilst others might prefer to jump on a live chat to solve their query. . I also have the full service so another box for that.Internet goes down once a month .Normally fixed by switching off and on. Contact Virgin Media: 0843 515 8680 - Call for Information and Assistance with Broadband, Landline, Digital TV, Mobile and more. I work during the week, so don't get a chance to call at any other time. Customer service for home 0800 064 3836. This may make getting contacting them faster and more efficient in the future. This is the worse customer service I have ever come across, so if anyone has a direct email for complaints I would appreciate this being shared, on You can leave your phone number and get a free callback. Check out our guide - How to pay my Virgin Media bill, on While 0845 4541111 is Virgin Media's best toll-free number, there are 6 total ways to get in touch with them. Textphone for broadband, TV and phone for new customers 0753 305 1809. Note that 0345 numbers, although not free, are usually included in landline call packages. I got through yesterday via the Whatsapp which I think is a very good service. BTW, I have assumed that you are a VM broadband customer, I hope I'm right there. When I first came across this app via my Virgin TV service, I purchased 'Westworld' series 1. Truly frustrating and annoying that you can't get hold of a company that you pay about 100 a month to. Contact us - Virgin Atlantic 15:14. Virgin Media smart Hub 5 is the latest WiFi router available to Virgin Media's existing customers for a free upgrade. Account number. And, I always pay extra for the "signed for" postal option. 3 Simple Ways to Contact the Media About a Story - wikiHow Complaint Contact Form. Service Operations Manager working in the Supply Chain Team at Virgin Media O2 with past experience as an Executive Resolution Specialist and Assistant Retail Manager with a demonstrated history of working in the telecommunications industry. Re: Wifi Pods - how to order. Enter the secondary email address and password into this sign in page https://virginmedia.com/my-virgin-media. (edited to add - proof of posting does not cost you anything, just the cost of the 1st or 2nd class stamp), on By using our site, you agree to our. 2. By having an area code, customers can keep their number even if they move to a different area. New around here? Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. 19:00. If you have mobile with us: - Check your allowances and track your minutes, texts and data usage. Whether you want to buy a new broadband and TV bundle or make a complaint about your download speed, we have all the information to hand. You may have read posts here showing that the email address continues beyond 90 days but you should not . is there a solution to enable us to reset the password. If the email address to be blocked (i.e. All rights reserved. 09-07-2022 Cookies used for marketing and advertising purposes. 2. Are there any in particular that are more compatible with VM webmail given that dont allow me to add a new VM email address. It would be good to know what kind of issues you are experiencing, and if they are on multiple or singular devices, via WIFI or a wired connection. I can't click on the chat button neither. 75 Gift Card: Sainsbury's, M&S, Tesco or MasterCard. Having had a thorough search through their website, despite being referenced frequently, the Virgin Media live chat facility does not seem to have an actual presence at this moment. You might have difficulty adding a Gmail account to VM webmail due to gmails security settings. on Thank you for that information. Contact Virgin Mobile easily. They cannot wriggle out of it. I did notice in the forum that there is a list of available addresses but that never came up. There are many ways to contact Virgin Media UK and Ireland if you encounter any problems, or have a question about their services. For some reason, I cant now access this email from my iPhone as the password is incorrect. Virgin Media Business Mobile customers. unfortunately it just gives me the option to delete (shown Below), rather than change like it used to.do . How do customers contact Virgin Media? online chat not working Can you give us some additional information about your connection issues so we can offer further support? Sign in to your My Virgin Media account to view your bills, make a payment, set up a Direct Debit and much more. I can confirm the number you were called from is not us. The provider is also active on Facebook, where you can post a message seeking help or advice. Business Development Executive @ Virgin Media O2 Business. This is ridiculous! This article was co-authored by wikiHow Staff. We would love to hear from you! on If you can you will be able to change the password from there. The company has been a subsidiary of Liberty Global plc, an . 14:17, Is there an email to contact Virgin ?I looked on website .There is no number no email no chat.It says they will take time to answer messages but there is no option to message.I used my virgin app but the chat there was down.I received a call from 020 3976 8303 claiming to be Virgin and stating I was subject to scammers. I've been on hold for about 3 hours total now. To avoid a large number of unused email addresses on our Virgin Media Mail service, we've made some updates to our Acceptable Use Policy found here. References. 10:10, I am aware they have a web form but when I log in as my account is no longer active the web form and web chat just come up with an error.. 07-02-2022 21:19, I have recently cancelled my virgin account after being with them for 7 yearsdue to the horrendous customer service we received when we moved house (full day un paid wasted then an additional 3.5 hours calling a 0345 number to try and resolve a problem that was no error or my own!). You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. on It takes me to a box with two bars, your email address and the second bar is your password. Virgin Media has built on UPC's already well-established telecommunications network to become one of Ireland's most popular and fastest broadband providers. 10-09-2022 If Virgin is found to have been at fault, it is obliged to comply with the findings of CISAS. This must have been coincidentalI have one box with a line going to house(cable ?) Whether you've got a question, query, problem or something you need to tell us, chat with us directly from your Virgin Mobile App. The short answer is maybe. 08-02-2022 26-01-2022 Virgin Media users unable to access or sign in to email accounts While Virgin Media does offer live chat as a way to get help, they also have a phone number. It is no longer possible to create new virginmedia.com email addresses. Gmail is one option along with Outlook and the many other free email suppliers. 8 years of multi-channel experience, including UX copy, print media, eCommerce, social. on Our trained team of editors and researchers validate articles for accuracy and comprehensiveness. It's packed with tips, hints and helpful answers about our products and services. Learn more, Have I helped? This will give us a better idea of what is happening with these disconnections. You can check your emails using other email programs (like Mailbird, Microsoft Outlook or Mozilla Thunderbird).Using desktop email programs will make you more productive and your email will always be available, even offline. Virgin Media contact number. The three main Virgin Media Ireland social channels are as follows: Virgin Media's social channels are open between Monday and Friday from 9 am to 9 pm, and Saturday from 9 am to 5 pm. Learn more, Problem solved? Did you know, 95% of our customers find the solution to their problem using the help and support pages. Thank you for your post. While emailing may be the most comfortable go-to solution for those who would rather not contact Virgin Media Ireland over live methods such as calling or posting on social media, contact forms are a great option. Click Mark as Helpful Answer or use Kudos to say thanks, on Once you submit your complaint you will receive a text message within 48 hours with a case ID. These forms generally require their users to input a range of basic information such as their name, contact details, address, query type and contact purpose. These numbers ultimately reach a similar destination to each other in terms of Virgin Media customer care and support, but cater for different subject matters, as demonstrated in the table below. It's easy to find the help you need for your broadband, home phone and mobile account on the go. When contacting Virgin Media, they will never ask you for your password for any of the services they provide.